Client Relations Manager

Industroquip Safety & Signage; Rutherford; On-site; AUD 70,000 - 95,000; Full time

Job summary

Industro Safety & Signage in Rutherford, NSW is seeking a proactive Client Relations Manager to join our sales team. You will manage a portfolio of customer accounts and book quality appointments with our external representatives.

This role focuses on turning enquiries into quotes and orders, building long-term relationships, and identifying new sales opportunities. You will be the first contact for incoming inquiries and maintain CRM records to drive revenue.

Qualifications

• Experience in account management and sales.
• Strong relationship-building and communication skills.
• Proactive and commercially minded.
• Ability to handle multiple accounts and quotes.
• Experience with CRM systems.

Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build strong, long-term relationships with customers
• Proactively contact customers to identify new sales opportunities
• Reactivate dormant and under-spending accounts
• Identify upcoming projects, requirements and purchasing opportunities
• Book qualified appointments for our external sales representatives
• Respond quickly to incoming phone, email and website enquiries
• Prepare and follow up quotations
• Convert enquiries and quotes into orders
• Cross-sell the broader Industro product range
• Maintain regular contact and follow-up with customers
• Work closely with external sales representatives to grow key accounts
• Maintain accurate CRM records, opportunities and follow-up activities

Skills

Account management

Relationship building

Sales prospecting

CRM management

Quote preparation

Cross-functional teamwork

Team collaboration

Tools

CRM software

Job description

Industroquip Safety & Signage – Rutherford NSW

Industro is looking for a proactive, energetic and commercially minded Client Relations Manager to join our sales team.

This is not a passive customer service role. We are looking for someone who enjoys building relationships, creating opportunities and winning business.

You will manage and grow a portfolio of customer accounts while working closely with our external sales representatives to identify opportunities and book quality customer appointments.

You'll also be one of the first points of contact for incoming sales enquiries, taking ownership of opportunities from initial enquiry through to quote, follow-up and order.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build strong, long-term relationships with customers
• Proactively contact customers to identify new sales opportunities
• Reactivate dormant and under-spending accounts
• Identify upcoming projects, requirements and purchasing opportunities
• Book qualified appointments for our external sales representatives
• Respond quickly to incoming phone, email and website enquiries
• Prepare and follow up quotations
• Convert enquiries and quotes into orders
• Cross-sell the broader Industro product range
• Maintain regular contact and follow-up with customers
• Work closely with external sales representatives to grow key accounts
• Maintain accurate CRM records, opportunities and follow-up activities

What We're Looking For

• Hungry – motivated to find and win business
• Proactive – doesn't wait for opportunities to arrive
• Relationship-driven – enjoys talking with customers and building trust
• Commercial – understands that great relationships should translate into sales
• Persistent – comfortable following opportunities through until there is an outcome
• Fast – responds quickly and keeps opportunities moving
• Organised – capable of managing a large number of customers, quotes and follow-ups
• Team-oriented – works closely with external representatives rather than competing with them

What Success Looks Like

Success in this role isn't simply answering enquiries.

A successful Client Relations Manager will grow their accounts, create new opportunities, book quality appointments for our external sales team and consistently turn customer conversations into revenue.

At Industro, we believe customers should experience a team that is Fast, Friendly and Flexible — and this role is central to delivering that promise.