Account Manager

Weploy; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Weploy is seeking an Account Manager in Sydney to manage and grow a portfolio of tradie clients on a leading online platform for trades and home services. You’ll drive client success, optimise marketing campaigns, and deliver measurable ROI through strategic guidance and hands-on support.

You will thrive in a target-driven environment, building strong relationships, analysing performance, and expanding usage of Weploy’s product suite with high-value customers across Australia.

Qualifications

• Experience in Account Management, Sales, Customer Success, or Customer Service.
• Proven ability to manage high-value client relationships and drive growth.
• Familiarity with online marketing, lead generation, and campaign performance.

Responsibilities

• Manage a portfolio of tradie clients with focus on growth, engagement and retention.
• Provide strategic advice to maximise campaign performance and ROI.
• Educate customers on best practices for online marketing and lead generation.
• Run onboarding calls for new clients to maximise campaign setup and value.
• Handle inbound client inquiries and build lasting relationships.
• Execute outbound campaigns to upgrade clients to higher-tier plans.
• Monitor campaign performance and provide data-driven recommendations.
• Support retention efforts with proactive engagement and calls when needed.
• Collaborate with Product and Marketing teams to advocate for customer needs.

Skills

Account management

Sales

Customer success

Customer service

CRM tools

Influence and trust-building

Tools

Salesforce

Job description

Are you a relationship-driven sales professional who enjoys helping clients grow their business while driving commercial results?

We’re looking for an Account Manager to join a high-performing team in Sydney, working with high-value clients on one of Australia’s leading online platforms for trades and home services.

In this role, you’ll manage and grow a portfolio of tradie businesses, helping them maximise their marketing campaigns, improve ROI, and scale their businesses through the platform.

This is the perfect opportunity for someone who enjoys building relationships, analysing campaign performance, and driving growth through smart, solution-focused conversations.

What you’ll be doing

Managing a portfolio of tradie clients, focusing on growth, engagement, and retention

Providing strategic advice to help clients maximise campaign performance and ROI

Educating customers on best practices for online marketing and lead generation

Running onboarding calls for new clients and helping them get the most from their campaigns

Handling inbound client enquiries and building strong ongoing relationships

Executing outbound campaigns to upgrade clients into higher-tier product plans

Monitoring campaign performance and providing data-driven recommendations

Supporting retention efforts, including proactive engagement and collection calls when required

Collaborating with Product and Marketing teams to advocate for customer needs

What’s in it for you

Competitive salary + commission structure + super

Sydney CBD office with a high-performing and supportive team environment

Career growth opportunities with a fast-growing Australian tech platform

Ongoing training and development to strengthen your sales and account management skills

Opportunity to work with small businesses across Australia and help them grow

Hours

Hours are 8.45am-5.15pm each day working full time hours each week.

What we’re looking for

Experience in Account Management, Sales, Customer Success, or Customer Service

Exposure to a target-driven or KPI-based environment

Strong communication skills with the ability to influence and build trust with customers

A customer-first mindset and ability to understand client business goals

Confidence interpreting campaign performance and providing recommendations

Highly organised with strong time management and problem-solving skills

Experience with Salesforce, online marketing, or digital campaigns is a bonus

If you enjoy building relationships, helping businesses grow, and working in a fast-paced commercial environment, we’d love to hear from you.