Client Success & Retention Specialist (Office-Based)

Placements24; Newlands; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Professional development opportunities

Stable work schedule

Collaborative team environment

Job summary

Placements24 is seeking a motivated Client Relations Specialist to join our team in Queenstown. You will maintain and strengthen relationships with clients, ensuring their needs are met and their experience with our services is outstanding.

You will collaborate with colleagues in a professional office environment, delivering exceptional service, handling inquiries, and supporting ongoing client success through proactive engagement and cross-functional coordination.

Qualifications

• Experience in a client-facing role (account management or client relations).
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and standard office productivity suites.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and effectively.
• Provide detailed information about services, solutions, and ongoing support.
• Facilitate communication between clients and internal departments to resolve issues.
• Identify opportunities to enhance client satisfaction and retention.

Skills

CRM software

Interpersonal skills

Communication

Organizational skills

Client relationships

Tools

Microsoft Office

Job description

Placements24 is seeking a motivated Client Relations Specialist to join our team in Queenstown. You will maintain and strengthen relationships with clients, ensuring their needs are met and their experience with our services is outstanding.

You will collaborate with colleagues in a professional office environment, delivering exceptional service, handling inquiries, and supporting ongoing client success through proactive engagement and cross-functional coordination.