Account Manager

Turnkey Event Solutions Pty Ltd; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Onsite parking

On-the-job training

Job summary

Turnkey Event Solutions Pty Ltd in Kingsgrove, NSW, seeks a highly motivated Account Manager to join the sales team. The role focuses on managing and nurturing client relationships, delivering exceptional service, and driving profitable signage projects from quote to installation.

You will coordinate with production and finance, oversee timelines, and identify growth opportunities within existing accounts. This full-time, onsite position offers on‑site parking and extensive on‑the‑job training.

Qualifications

• Proven experience in client relationship management, project management, and customer service excellence.
• Strong communication, interpersonal, and negotiation skills.
• Ability to manage multiple projects simultaneously with high attention to detail.
• Knowledge of exhibition or signage industry and printing/installation processes preferred.
• Proficiency in MS Office and CRM software.
• Qualifications in business, sales or marketing are advantageous.

Responsibilities

• Initiate sales from existing clients and handle incoming inquiries.
• Manage and grow client relationships.
• Develop creative solutions through strong product knowledge.
• Ensure data entry of quotes, work orders and purchase orders.
• Identify new opportunities within existing accounts.
• Collaborate with production and finance for smooth delivery.
• Attend customer meetings and site visits as required.
• Provide accurate forecasting information to the Managing Director.

Skills

Client relationship management

Project management

Customer service

Education

Business or Marketing degree

Tools

MS Office

CRM software

Job description

Turnkey Event Solutions Pty Ltd – Kingsgrove NSW

Our client has over 75 years of expertise in industry and has grown into a multi‑million dollar industry leader. Serving clients across Australia, New Zealand, and Asia, the company provides superior signage solutions for the exhibition, event, retail, and sporting industries. With a commitment to high‑quality products, exceptional customer service, and fostering long‑term client relationships, the company specialises in a variety of services, such as large‑format printing, 3D printing, project management, installations, and rentals. As a dedicated event signage company, all processes are completed in‑house, enabling efficient and cost‑effective production. The company is independent, Australian‑owned and operates nationally.

The Role

The company is looking for a highly motivated, well organised Account Managerto join the sales team.

The Account Manager will be responsible for managing and nurturing client relationships, ensuring the delivery of exceptional customer service, and meeting client needs effectively. Other day‑to‑day tasks include overseeing project timelines, coordinating with internal teams for seamless signage production and installation, and identifying growth opportunities to expand client portfolios. This role requires maintaining a high standard of customer satisfaction while driving strategic initiatives. This is a full‑time, onsite role based in Kingsgrove, NSW. Onsite parking is available. Extensive on‑the‑job training will be provided.

• Initiate sales from existing clients and converting incoming sales enquiries.
• Manage and grow positive client relationships.
• Through strong product knowledge, develop creative solutions to meet client requirements.
• Accuratedata entryof quotes, work orders and purchase orders.
• Uncover new opportunities for our products with existing clients.
• Collaborate effectively with production and finance for a seamless, customer‑centric result.
• Attend customer meetings and site visits as required.
• Ensure job profitability through correct specification and application of resources.
• Manage customer sign‑off and project changes via diligence in process and documentation.
• Debrief with customers and internal stakeholders as required.
• Provide accurate forecasting information to the Managing Director.

Qualifications

Proven experience in client relationship management, project management, and customer service excellence.

Strong communication, interpersonal, and negotiation skills.

Ability to manage multiple projects simultaneously, ensuring timely delivery with high attention to detail

Knowledge of the exhibition and/or signage industry or similar fields is preferred, including an understanding of printing and installation processes

Proficiency in MS Office applications and CRM software

Ability to thrive in a fast‑paced, team‑oriented work environment

Relevant qualifications in business, sales, marketing, or a related field are advantageous

Excellent salary commensurate with experience.

A fun and dynamic team, where each individual can make a huge impact.

Opportunities for career progression.

This is a pivotal role within a dynamic business and provides the opportunity for the right candidate to develop their account management and customer relationship skills in an exciting and growing industry.