Key Account Manager

RSEA Safety Australia & New Zealand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Commission

Training and career development

Job summary

RSEA Safety Australia & New Zealand is seeking a motivated Key Account Manager based in Hurstville, NSW. The role focuses on managing a portfolio of key B2B accounts, strengthening client relationships and delivering growth and service excellence.

You will collaborate with internal Sales, Operations and Customer Service teams to ensure requirements and service levels are met, while handling pricing and margins to maximise commercial performance.

Qualifications

• Experience in key account management or B2B account management.
• Experience managing large or complex customer accounts.
• Commercially minded with a focus on growth and retention.
• Confident pricing, margins and customer negotiations.
• Strong stakeholder management and reporting skills.
• ERP experience such as Pronto is advantageous.

Responsibilities

• Manage and grow a portfolio of key B2B accounts.
• Build and maintain relationships with key customer stakeholders.
• Conduct regular account reviews and identify opportunities for growth.
• Manage pricing, margins and customer-specific requirements.
• Monitor customer KPIs, service levels and order fulfilment.
• Prepare sales, DIFOT, usage and performance reporting.
• Resolve customer issues and proactively manage expectations.
• Work closely with Account Coordinators, Sales, Customer Service, stores and warehouses.
• Support product catalogues, pricing, stock requirements and account setup.

Skills

Key account management

B2B account management

Relationship building

Negotiation

Account growth & retention

Organisation & reporting

Tools

MS Office

ERP (Pronto)

Job description

RSEA Safety Australia & New Zealand – Hurstville NSW

RSEA Safety is Australia’s largest independent safety retailer, supplying high-quality workwear, PPE and safety equipment across Australia and New Zealand.

With a strong national footprint across retail and B2B, we partner with businesses to deliver tailored safety solutions that support their people and operations.

RSEA Safety is Australia’s largest independent safety retailer, supplying high-quality workwear, PPE and safety equipment across Australia and New Zealand.

With a strong national footprint across retail and B2B, we partner with businesses to deliver tailored safety solutions that support their people and operations.

The Role

We are seeking a motivated Key Account Manager to join our team based in Hurstville, NSW.

This is a predominantly office-based role with regular customer interaction and occasional travel to client sites. You'll manage a portfolio of key B2B accounts, focusing on customer relationships, account growth, service delivery and commercial performance.

You'll work closely with our Account Coordinators and internal Sales, Operations and Customer Service teams to ensure customer requirements and agreed service levels are consistently delivered.

Key Responsibilities

• Manage and grow a portfolio of key B2B accounts
• Build and maintain relationships with key customer stakeholders
• Conduct regular account reviews and identify opportunities for growth
• Manage pricing, margins and customer-specific requirements
• Monitor customer KPIs, service levels and order fulfilment
• Prepare sales, DIFOT, usage and performance reporting
• Resolve customer issues and proactively manage expectations
• Work closely with Account Coordinators, Sales, Customer Service, stores and warehouses
• Support product catalogues, pricing, stock requirements and account setup

About You

• Experience in key account management or B2B account management
• Experience managing large or complex customer accounts
• Commercially minded with a focus on account growth and retention
• Confident managing pricing, margins and customer negotiations
• Strong relationship-building and stakeholder management skills
• Good administration, reporting and organisational capability
• Comfortable managing multiple accounts and priorities
• Microsoft Office capability; ERP experience such as Pronto is advantageous
• Safety, industrial, workwear or related industry experience is advantageous but not essential

What We Offer

• Base salary + car allowance + commission
• Full-time permanent position based in Hurstville
• Employee discounts across our safety product range
• Training and career development opportunities
• Supportive and collaborative team environment

Applicants must be permanent residents or Australian citizens to be eligible for this position.