Client Onboarding & Projects Coordinator

Williams Fashion Logistics; Canterbury-Bankstown; Presencial; AUD 60 000 - 90 000; Tempo integral

Resumo da oferta

Williams Logistics is looking for a customer-focused coordinator to onboard new clients, coordinate requirements and handovers, and support cross-functional teams to deliver projects and service improvements. You will collaborate with Sales, Operations, IT and Inventory to turn needs into clear plans.

This hands-on role emphasizes ownership, follow-through and practical problem solving, with delivery handled by specialist teams. Australian work rights and full-time availability are required.

Qualificações

• Experience in logistics, 3PL, warehousing, retail supply chain or client operations.
• Strong coordination skills, ideally with experience in onboarding, projects or service improvements.
• Clear communication, practical problem-solving and the confidence to follow up and keep work moving.
• Confident Excel skills and experience preparing reports and process documents.
• Fashion, retail or e-commerce logistics experience is highly regarded.

Responsabilidades

• Onboard new clients: Coordinate requirements, timelines, testing and handovers for a smooth launch.
• Support customers and resolve issues: Answer customer questions, coordinate responses across teams and keep customers informed through to resolution.
• Help lead customer IT projects: Coordinate the customer facing elements of major change requests, including gathering requirements, organising customer testing and providing progress updates.
• Deliver service projects: Organise new services and special requests, including re-ticketing, promotional packing and changes to returns processes.
• Maintain clear processes: Create and update standard operating procedures (SOPs), work instructions and customer requirements.
• Support planning and reporting: Collect customer forecasts, prepare quarterly review reports and track improvement actions.

Conhecimentos

Logistics coordination

Stakeholder communication

Project coordination

Ferramentas

Excel

Descrição da oferta de emprego

Williams Logistics is looking for a customer-focused coordinator to onboard new clients, coordinate requirements and handovers, and support cross-functional teams to deliver projects and service improvements. You will collaborate with Sales, Operations, IT and Inventory to turn needs into clear plans.

This hands-on role emphasizes ownership, follow-through and practical problem solving, with delivery handled by specialist teams. Australian work rights and full-time availability are required.