Client Liaison

Gough Recruitment; Western Australia; Ibrido; AUD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary + super

Work-from-home options

Team culture and supportive management

Training and career development

Progression opportunities

Impactful client experience

Descrizione del lavoro

Gough Recruitment seeks a organised, proactive Client Liaison Officer to join a growing residential construction team. You will be the key contact for clients from pre-construction through to handover and post-handover support.

In this role you will manage client communications, provide project updates, and coordinate with Site Supervisors and internal departments to ensure a smooth client experience at every stage. Flexible work arrangements available.

Competenze

• Experience in residential construction, building, property or a similar client-facing role.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.

Mansioni

• Manage client communication throughout the building process.
• Provide regular project updates and manage client expectations.
• Coordinate with Site Supervisors and internal departments.
• Coordinate handovers and post-handover requests.
• Respond to client enquiries and resolve concerns professionally.

Conoscenze

Residential construction

Client-facing

Communication

Organisation

Administration

Proactive mindset

Descrizione del lavoro

• Guide clients through one of life's biggest milestones
• Build lasting relationships with homeowners
• Help bring dream homes to life

If you thrive on helping clients navigate their home-building journey and enjoy being part of a supportive, high-performing team, this could be the opportunity you've been looking for.

Are you passionate about delivering great customer service and building strong relationships?

I am looking for an organised, proactive and customer-focused Client Liaison Officer to join a growing residential construction team.

This is an opportunity to become the key point of contact for clients throughout their building journey, from pre-construction and approvals through to construction, handover and post-handover support.
Working closely with clients, Site Supervisors and internal departments, you will play an important role in ensuring a smooth and positive experience every step of the way.

About the Role

• Manage client communication throughout the building process
• Provide regular project updates and manage client expectations
• Coordinate with Site Supervisors and internal departments
• Manage approvals, variations, documentation and project milestones
• Liaise with suppliers, consultants and external stakeholders
• Coordinate handovers and post-handover requests
• Respond to client enquiries and resolve concerns professionally

What You'll Bring

• Experience in residential construction, building, property or a similar client-facing role
• Understanding of residential building processes and construction stages
• Strong communication and relationship-building skills
• Excellent organisation and attention to detail
• Ability to manage multiple priorities and deadlines
• Strong administration and computer skills
• A proactive, positive and team-focused approach

What's in It for You?

• Competitive salary package + super
• Flexible working arrangements, including work-from-home options
• Supportive team culture and approachable management
• Ongoing training and career development
• Genuine opportunities for progression
• A rewarding role where you can make a real difference to the client experience

If you enjoy working with people, thrive in a team environment and take pride in delivering an exceptional customer experience, I'd love to hear from you.