Client Intake & Admin Coordinator (Part-Time)

Healthsync Pty Ltd; New South Wales; On-site; AUD 34,000 - 55,000; Part time

Job summary

HealthSync Care in New South Wales is seeking an Administration and Intake Officer to support the smooth day-to-day operation by providing administrative support, intake coordination, prospective client engagement, and professional communication with families, referrers, schools and allied health providers.

You will handle intake-related calls, bookings, data entry, and maintain confidential records, ensuring a warm and efficient client journey.

Qualifications

• Strong communication and interpersonal skills.
• Professional telephone and email manner.
• Ability to engage warmly with parents, carers and referrers.
• Strong attention to detail and accurate data entry.
• Ability to manage confidential family information.

Responsibilities

• Respond to phone, email, website, and other enquiries in a professional, child-centred manner.
• Assist with appointment bookings, confirmations, cancellations, and follow-ups.
• Maintain accurate patient, family, referrer, and clinic records in PMS, CRM and records systems.
• Support with filing, scanning, document management, data entry, templates, checklists and process improvements.
• Assist with complaint escalation, incident reporting, and administrative follow-up as directed.
• Support intake-related calls to understand enquiries, explain administrative process and next steps.
• Identify enquiries requiring clinical input or escalation and route appropriately.
• Ensure families have a warm, respectful and informative intake experience.

Job description

HealthSync Care in New South Wales is seeking an Administration and Intake Officer to support the smooth day-to-day operation by providing administrative support, intake coordination, prospective client engagement, and professional communication with families, referrers, schools and allied health providers.

You will handle intake-related calls, bookings, data entry, and maintain confidential records, ensuring a warm and efficient client journey.