Client Intake & Clinic Admin Coordinator

Healthsync PTY LTD; Geehi; On-site; AUD 34,000 - 48,000; Part time

Job summary

HealthSync Care is a paediatric assessment and intervention clinic that supports children with ADHD, autism, learning and developmental differences. We are seeking an Administration and Intake Officer to handle administrative tasks, intake coordination, and prospective family engagement, ensuring a warm and professional experience.

The role focuses on enquiries, bookings, records management, and collaboration with clinicians and referrers to streamline processes and support growth.

Qualifications

• Strong communication and interpersonal skills.
• Professional telephone and email manner.
• Ability to manage sensitive family information confidentially.
• Good organisational and record management skills.

Responsibilities

• Respond to phone, email, website and other enquiries in a professional, timely and child-centred manner.
• Assist with appointment bookings, confirmations, cancellations, rescheduling and follow-up communications.
• Maintain accurate patient, family, referrer and clinic records in HealthSync Care’s practice management, CRM and record management systems.
• Support the Senior Admin Officer and wider administration team with filing, scanning, document management, data entry, templates, checklists and administrative process improvement.
• Support complaint escalation, incident reporting and administrative follow-up processes as directed.
• Conduct intake-related calls and communications with prospective families to understand their enquiry and next steps.

Skills

Strong communication

Interpersonal skills

Telephone etiquette

Email etiquette

Attention to detail

Data entry

Confidentiality

Team collaboration

Task management

Organisational skills

Job description

HealthSync Care is a paediatric assessment and intervention clinic that supports children with ADHD, autism, learning and developmental differences. We are seeking an Administration and Intake Officer to handle administrative tasks, intake coordination, and prospective family engagement, ensuring a warm and professional experience.

The role focuses on enquiries, bookings, records management, and collaboration with clinicians and referrers to streamline processes and support growth.