Client Implementation & Onboarding Specialist

Rapid Global; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Rapid Global is seeking an Implementation Coordinator to join our Client Services team. You will be the client’s primary contact from planning through successful implementation, tailoring access control, integrating our platform with on-site equipment, and configuring permit forms for daily use.

You will manage multiple implementations across industries, train client administrators online and in person, coordinate stakeholders, and ensure deliverables meet client expectations, with a final

Qualifications

• Experience in a client-facing role (implementation, onboarding, customer success or similar).
• Strong technical aptitude, with the ability to quickly learn and confidently use software systems (JIRA experience highly regarded).
• Demonstrated ability to coordinate multiple projects or tasks at one time and meet deadlines.
• Excellent communication skills (verbal and written), including experience running client meetings or training sessions.
• Proven problem-solving skills, including managing conflicts and addressing risks or issues proactively.
• Strong organisational skills and attention to detail.
• Ability to work both autonomously and collaboratively within a team environment.

Responsibilities

• Shape how clients keep their people safe on site and tailor access control to the way each site works.
• Be the client’s primary contact from planning through go-live and final audit.
• Coordinate stakeholders and timelines to ensure delivered solutions meet client expectations.
• Run multiple implementations across industries and train client administrators online and face to face.
• Complete a final audit at go-live.

Skills

Client-facing

Project coordination

Communication

Problem-solving

Organisational skills

Autonomous & collaborative

Tools

JIRA

Job description

Rapid Global is seeking an Implementation Coordinator to join our Client Services team. You will be the client’s primary contact from planning through successful implementation, tailoring access control, integrating our platform with on-site equipment, and configuring permit forms for daily use.

You will manage multiple implementations across industries, train client administrators online and in person, coordinate stakeholders, and ensure deliverables meet client expectations, with a final