Implementation Coordinator

Rapid Global; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Rapid Global is seeking an Implementation Coordinator to join our Client Services team. You will be the client’s primary contact from planning through successful implementation, tailoring access control, integrating our platform with on-site equipment, and configuring permit forms for daily use.

You will manage multiple implementations across industries, train client administrators online and in person, coordinate stakeholders, and ensure deliverables meet client expectations, with a final

Qualifications

• Experience in a client-facing role (implementation, onboarding, customer success or similar).
• Strong technical aptitude, with the ability to quickly learn and confidently use software systems (JIRA experience highly regarded).
• Demonstrated ability to coordinate multiple projects or tasks at one time and meet deadlines.
• Excellent communication skills (verbal and written), including experience running client meetings or training sessions.
• Proven problem-solving skills, including managing conflicts and addressing risks or issues proactively.
• Strong organisational skills and attention to detail.
• Ability to work both autonomously and collaboratively within a team environment.

Responsibilities

• Shape how clients keep their people safe on site and tailor access control to the way each site works.
• Be the client’s primary contact from planning through go-live and final audit.
• Coordinate stakeholders and timelines to ensure delivered solutions meet client expectations.
• Run multiple implementations across industries and train client administrators online and face to face.
• Complete a final audit at go-live.

Skills

Client-facing

Project coordination

Communication

Problem-solving

Organisational skills

Autonomous & collaborative

Tools

JIRA

Job description

Leading global companies choose Rapid Global to streamline their compliance and safety processes. Together, our suite of products offers an end-to-end solution that supports a culture of safety and compliance for businesses across Australia, the UK, Europe, South Africa, and the USA.

Our Team

We’re a diverse and talented team at Rapid Global, united by our mission:to make the world a safer place to work.Innovation is at the heart of what we do. We are constantly building the future of workplace safety and striving for growth, both individually and as a team. “Better” isn’t a goal for us; it’s our baseline.

We bring energy, purpose and genuine care to our work because we know that behind every software solution is a human whose safety matters. Our culture is grounded in collaboration, community and efficiency, with a strong focus on supporting our people and creating meaningful impact for our customers and users.

At Rapid, we’re more than coworkers. We’re a community empowered to make a difference. We invest in development, back each other and celebrate shared wins. To learn more about our team, our values and what it’s like to be part of Rapid Global, visit rapidglobal.com.

About the Role

As an Implementation Coordinator joining our Client Services team, you'll shape how our clients keep their people safe on site. Once a sale is made, you'll become the client’s primary point of contact, from planning through to successful implementation; tailoring access control to the way each site works, integrating our platform with on-site equipment, setting up AI vision that spots potential safety hazards and alerts the right people, and configuring the permit forms their teams rely on every day.

You’ll run multiple implementations at once across a wide range of industries, train client administrators online and face to face, and look for opportunities to add value for our clients. Along the way, you'll coordinate stakeholders and timelines, make sure what we deliver matches the client's expectations, and complete a final audit at go-live.

This role is available as a permanent full-time position.

To be successful, you’ll have:

• Experience in a client-facing role (implementation, onboarding, customer success or similar)
• Strong technical aptitude, with the ability to quickly learn and confidently use software systems (JIRA experience highly regarded)
• Demonstrated ability to coordinate multiple projects or tasks at one time and meet deadlines
• Excellent communication skills (verbal and written), including experience running client meetings or training sessions
• Proven problem-solving skills, including managing conflicts and addressing risks or issues proactively
• Strong organisational skills and attention to detail
• Ability to work both autonomously and collaboratively within a team environment

What we can provide for you:

• Level up your career from day one. We know growth matters, so you’ll have access to hands‑on career development designed to build real capabilities and set you up for your future career, including regular check‑ins focused on skills growth, not just tasks
• Get a feel for our culture. Jump onto our @RapidGlobal Instagram to see what life here looks like: think coffee carts, STEPtember challenges, escape rooms, tree climbs, team lunches and plenty more wellness initiatives.
• We love celebrating wins. Our reward and recognition program highlights your impact, big or small.
• Everything you need to succeed. All training and tech tools provided, so you can hit the ground running.
• A team you’ll actually want to work with. Join a fun, passionate, high-performing crew in a relaxed, supportive atmosphere.

We believe great teams are built through diversity, inclusion, and representation. No matter who you are or where you come from, you’re welcome here. We encourage applicants from all backgrounds and are committed to creating a gender-balanced workforce. If this role excites you and you want to be part of a team that cares and collaborates, we’d love to receive your application.