Employer Onboarding & Campaign Growth Specialist

Fitness Passport; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness Passport membership

3 wellness days per year

Hybrid & flexible work

WFH allowance

Parental leave

Mental health support

Rewards program

Job summary

Fitness Passport seeks a Client Implementation Specialist to onboard a portfolio of employers, guiding surveys, sign-ups and program launches. You’ll be the steady hand for stakeholders from frontline to senior leadership, ensuring campaigns land and stay on track.

You’ll manage multiple accounts, identify at-risk items, and propose fixes while leveraging CRM tools like Salesforce and strong Excel skills to deliver measurable outcomes.

Qualifications

• Experience managing a portfolio of accounts through an onboarding or implementation process — membership, employee benefits or similar B2B2C experience preferred.
• A track record running campaigns that required influencing people to act (surveys, sign-ups, marketing).
• Confidence presenting performance data and progress updates to stakeholders inside and outside the business.
• Strong Excel skills and genuine attention to detail.
• CRM experience, ideally Salesforce (nice to have).
• A self-starter mindset — comfortable owning your workload, hitting targets, and working both independently and as part of a team.
• A degree in Business, Marketing, Communications or similar is a plus, but equivalent experience counts just as much.

Responsibilities

• Be the face of onboarding. Manage the day-to-day relationship with each employer's Workplace Facilitator and key contacts, building confidence with stakeholders from the front line to senior leadership.
• Run a tight portfolio. Track survey response rates, sign-ups, new member ratios and direct debit dates across multiple concurrent accounts — and catch things at risk before they become problems.
• Solve, don't just elevate. Diagnose why a campaign is underperforming, propose a fix, and resolve day-to-day issues independently — knowing when to bring in the team for the bigger calls.
• Design for the employer, not the template. Read each employer's context — shift patterns, workforce size, site-based vs. desk-based teams — and shape a program that actually lands.
• Drive engagement that works. Deliver webinars and employer Q&As, tailor messaging to each workforce, and adjust your approach mid-campaign rather than sticking to a single plan.
• Think commercially. Understand what drives program viability and prioritise your time across the portfolio accordingly.
• Keep the record straight. Maintain accurate CRM/Salesforce records and reporting so nothing falls through the cracks.

Skills

Portfolio management

Stakeholder engagement

Campaign optimization

Data-driven decisions

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Excel

Job description

Fitness Passport seeks a Client Implementation Specialist to onboard a portfolio of employers, guiding surveys, sign-ups and program launches. You’ll be the steady hand for stakeholders from frontline to senior leadership, ensuring campaigns land and stay on track.

You’ll manage multiple accounts, identify at-risk items, and propose fixes while leveraging CRM tools like Salesforce and strong Excel skills to deliver measurable outcomes.