Client Service Officer

Infocus North Qld; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Infocus North Qld invites you to join our Brisbane office as a Client Services Officer in a permanent, full‑time role. You will keep client work organized and accurate so our accountants can focus on what matters most to clients, while enjoying opportunities for career development within a national firm.

You will be the engine room of the team, handling a variety of administrative tasks, invoicing, and documentation for clients, with a friendly, professional attitude and a focus on exceptional

Qualifikationen

• Experience in a similar customer service and/or administration role.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with the Microsoft Suite.
• High attention to detail and time management.
• Friendly, team-oriented attitude and supportive approach.
• Great phone manner and client service focus.

Aufgaben

• Take charge of diverse administrative tasks, from lodging tax returns to managing ATO correspondence and preparing financial packages
• Prepare and coordinate compliance documentation for clients
• Invoicing and WIP management while communicating with advisors, partners, and corporate staff
• Database entry and management, as directed
• General ad‑hoc administrative support such as printing, filing, scanning, incoming/outgoing mail, faxes and general correspondence
• Relief receptionist duties as required

Kenntnisse

Customer service

Administration

Communication

Team player

Time management

Attention to detail

Tools

Microsoft Office

Jobbeschreibung

Join our Business Advisory team in Brisbane as a Client Services Officer in a permanent, full-time role in our Brisbane office.

You will be the engine room of the team, keeping client work organised, accurate and moving so our accountants can focus on what matters most to clients. It's a great opportunity to build your career in professional services with the backing of a national firm and a team that backs you.

Your role, your contribution!

• Take charge of diverse administrative tasks, from lodging tax returns to managing ATO correspondence and preparing financial packages
• Prepare and coordinate compliance documentation for clients
• Be responsible for invoicing and WIP management while effectively communicating with advisors, partners, and corporate staff, delivering exceptional client service
• Database entry and management, as directed.
• General ad‑hoc administrative support as required such as printing, filing, scanning, incoming/outgoing mail, faxes and general correspondence
• Relief receptionist duties as required

The benefits of joining us!

• Exciting career development and ongoing training support
• Be part of our Reward & Recognition Benefits program, celebrating outstanding performance
• Experience a positive and collaborative work culture that fosters innovation and teamwork
• Comprehensive training with a dedicated buddy to guide you.

What you will bring to the role:

• Demonstrated proficiency using the Microsoft Suite
• Proven experience in a similar customer service and/or administration role
• Exceptional phone manner and admin/customer service expertise to deliver outstanding client service
• A genuine team player with a friendly and helpful attitude
• Excellent written and verbal communication skills
• High attention to detail and strong time management skills.