Service Scheduler & Field Coordination Expert

dormakaba; Sunshine Coast Regional; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

ABC values awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba is seeking a highly organised Service Scheduler to support field operations on the Sunshine Coast. You will coordinate service technicians and subcontractors, manage parts and stock, and act as the main point of contact for customers and crew.

In a fast-paced environment, you’ll prioritise urgent, safety-related and customer-critical work orders while maintaining strong service standards. This role offers growth within a global access solutions provider.

Qualifications

• Strong customer service and stakeholder communication skills.
• Intermediate to advanced Microsoft Excel skills essential.
• Ability to prioritise workloads and manage competing demands in a fast-paced environment.
• High attention to detail and strong organisational skills.

Responsibilities

• Schedule and coordinate service technicians and subcontractors across daily service activities.
• Manage customer communication including ETA updates, attendance notifications and scheduling changes.
• Prioritise urgent, safety-related and customer-critical work orders.
• Support Field Managers with administrative coordination and reporting activities.
• Monitor work order progress and maintain accurate updates within service management systems.

Skills

Customer service

Excel

Prioritisation

Attention to detail

Job description

dormakaba is seeking a highly organised Service Scheduler to support field operations on the Sunshine Coast. You will coordinate service technicians and subcontractors, manage parts and stock, and act as the main point of contact for customers and crew.

In a fast-paced environment, you’ll prioritise urgent, safety-related and customer-critical work orders while maintaining strong service standards. This role offers growth within a global access solutions provider.