National Sales Support Specialist

dormakaba; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

Peer to Peer Recognition via our AAA N

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba in Australia seeks a National Sales Administrator to support our Customer Experience division by handling sales tasks, coordinating enquiries, and maintaining accurate records to enable smooth operations across the national team.

You will manage the national inbox, assist with credits, returns and warranties, prepare sales quotation reports by state, and collaborate with internal stakeholders and vendors to ensure timely communication and data integrity.

Qualifications

• Proven experience in sales support, administration or customer service.
• Experience with CRM systems and Salesforce preferred.
• Capable of managing sales order processing, reporting and coordination.
• Strong attention to detail with MS Office skills.
• Ability to work collaboratively with internal stakeholders and vendors.
• Able to manage multiple priorities and deadlines.

Responsibilities

• Managing the National Sales inbox and responding to enquiries promptly.
• Assisting with administrative tasks, including credits, returns and warranties.
• Preparing reports to verify sales quotation figures for each state.
• Supporting internal teams by coordinating information and ensuring timely communication.

Skills

CRM experience

Sales support

MS Office

Tools

Salesforce

MS Excel / Office

Job description

We’re seeking a National Sales Administrator to support our Customer Experience division by managing sales-related tasks, coordinating customer enquiries, and maintaining accurate. You’ll play a vital role in enabling smooth sales operations and supporting our broader national team.

What you will do

• Managing the National Sales inbox and responding to enquiries promptly
• Assisting with administrative tasks, including credits, returns and warranties
• Preparing reports to verify sales quotation figures for each state
• Supporting internal teams by coordinating information and ensuring timely communication

What we require

• Previous experience in sales support, administration or customer service
• Experience with CRM systems
• Ability to manage sales order processing, reporting and general coordination
• Strong attention to detail with solid MS Office skills
• Ability to work collaboratively with internal stakeholders and vendors
• Comfortable managing multiple priorities and deadlines

What we prefer

• Experience in a national or multi-site sales environment, supporting teams across multiple states or locations
• Advanced Salesforce/CRM knowledge, including reporting, data management and maintaining data integrity
• Excellent written communication skills, particularly when managing a high-volume shared inbox

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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