Client-Facing Admin & Sales Support Specialist

Australian Garages and Sheds; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australian Garages and Sheds in Queensland is seeking an organised, confident Administration & Sales Support Assistant to join our growing team. The role covers general office administration, customer service and sales support, with exposure to quotes, proposals and customer site visits.

You will work closely with the Administration and Sales Managers to keep projects and records on track, update the CRM, prepare contracts via DocuSign, and help progress enquiries from initial contact through to

Qualifications

• Previous experience in administration, office support, customer service or sales administration is highly regarded.
• Experience in the construction, building, shed or trade industry would be advantageous but is not essential.
• Familiarity with Microsoft Office, CRM systems, Xero, Adobe and DocuSign would also be beneficial.

Responsibilities

• Providing general administrative support across the business.
• Assisting the Administration Manager with day-to-day office operations.
• Answering incoming phone calls and responding to customer emails.
• Managing incoming enquiries and directing them to the appropriate team members.
• Preparing, sending and managing customer correspondence and documentation.
• Maintaining accurate customer records and electronic filing systems.
• Updating our CRM with customer details, notes, project progress and data entry.
• Preparing construction contracts and managing DocuSign documentation.
• Following up outstanding documentation, approvals and information.
• Coordinating communication between customers, sales, manufacturing and construction.
• Helping ensure the office runs efficiently and daily tasks are followed through.
• Assisting the Sales Manager with incoming shed and carport enquiries.
• Responding to prospective customers and gathering information about their requirements.
• Following up outstanding quotes and proposals with customers.
• Maintaining regular communication with prospective and existing customers.
• Assisting with preparing quotes, proposals and sales documentation.
• Following up leads and keeping the CRM updated with customer interactions.
• Helping move enquiries through the sales process, from initial contact through to signed contracts.
• Learning how to conduct customer site visits and gather relevant project information.
• Assisting with measuring, assessing site requirements and identifying information needed for quoting.
• Liaising with customers regarding project options, requirements and next steps.
• Providing general support to the sales team to help convert enquiries into confirmed projects.

Skills

Organised

Confident communicator

Attention to detail

Proactive

Multi-tasking

Tools

Microsoft Office

CRM systems

Xero

Adobe

DocuSign

Job description

Australian Garages and Sheds in Queensland is seeking an organised, confident Administration & Sales Support Assistant to join our growing team. The role covers general office administration, customer service and sales support, with exposure to quotes, proposals and customer site visits.

You will work closely with the Administration and Sales Managers to keep projects and records on track, update the CRM, prepare contracts via DocuSign, and help progress enquiries from initial contact through to