Administration & Sales Support Assistant

Australian Garages and Sheds; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australian Garages and Sheds in Queensland is seeking an organised, confident Administration & Sales Support Assistant to join our growing team. The role covers general office administration, customer service and sales support, with exposure to quotes, proposals and customer site visits.

You will work closely with the Administration and Sales Managers to keep projects and records on track, update the CRM, prepare contracts via DocuSign, and help progress enquiries from initial contact through to

Qualifications

• Previous experience in administration, office support, customer service or sales administration is highly regarded.
• Experience in the construction, building, shed or trade industry would be advantageous but is not essential.
• Familiarity with Microsoft Office, CRM systems, Xero, Adobe and DocuSign would also be beneficial.

Responsibilities

• Providing general administrative support across the business.
• Assisting the Administration Manager with day-to-day office operations.
• Answering incoming phone calls and responding to customer emails.
• Managing incoming enquiries and directing them to the appropriate team members.
• Preparing, sending and managing customer correspondence and documentation.
• Maintaining accurate customer records and electronic filing systems.
• Updating our CRM with customer details, notes, project progress and data entry.
• Preparing construction contracts and managing DocuSign documentation.
• Following up outstanding documentation, approvals and information.
• Coordinating communication between customers, sales, manufacturing and construction.
• Helping ensure the office runs efficiently and daily tasks are followed through.
• Assisting the Sales Manager with incoming shed and carport enquiries.
• Responding to prospective customers and gathering information about their requirements.
• Following up outstanding quotes and proposals with customers.
• Maintaining regular communication with prospective and existing customers.
• Assisting with preparing quotes, proposals and sales documentation.
• Following up leads and keeping the CRM updated with customer interactions.
• Helping move enquiries through the sales process, from initial contact through to signed contracts.
• Learning how to conduct customer site visits and gather relevant project information.
• Assisting with measuring, assessing site requirements and identifying information needed for quoting.
• Liaising with customers regarding project options, requirements and next steps.
• Providing general support to the sales team to help convert enquiries into confirmed projects.

Skills

Organised

Confident communicator

Attention to detail

Proactive

Multi-tasking

Tools

Microsoft Office

CRM systems

Xero

Adobe

DocuSign

Job description

Australian Garages and Sheds – Kunda Park QLD

Australian Garages & Sheds is looking for an organised, confident and motivated Administration & Sales Support Assistant to join our growing team.

This is a varied, hands‑on role suited to someone who enjoys general office administration, customer service and has an interest in developing their skills within sales.

Working closely with our Administration Manager and Sales Manager, you will play an important role in the day‑to‑day running of the business, helping keep our customers, projects and office operations organised while providing support throughout the sales process.

We're looking for someone who is proactive, confident communicating with people, has great attention to detail and is willing to learn. There will be opportunities to develop your sales skills, including learning how to conduct customer site visits, assist with preparing quotes and proposals, follow up prospective customers and help progress enquiries through to signed contracts.

About the Role

This position will cover a broad range of administration, customer service and sales support responsibilities.

General Administration & Office Support

• Providing general administrative support across the business.
• Assisting the Administration Manager with day‑to‑day office operations.
• Answering incoming phone calls and responding to customer emails.
• Managing incoming enquiries and directing them to the appropriate team members.
• Preparing, sending and managing customer correspondence and documentation.
• Maintaining accurate customer records and electronic filing systems.
• Updating our CRM with customer details, notes, project progress and data entry.
• Preparing construction contracts and managing DocuSign documentation.
• Following up outstanding documentation, approvals and information.
• Coordinating communication between customers, sales, manufacturing and construction.
• Helping ensure the office runs efficiently and daily tasks are followed through.
• Assisting the Sales Manager with incoming shed and carport enquiries.
• Responding to prospective customers and gathering information about their requirements.
• Following up outstanding quotes and proposals with customers.
• Maintaining regular communication with prospective and existing customers.
• Assisting with preparing quotes, proposals and sales documentation.
• Following up leads and keeping the CRM updated with customer interactions.
• Helping move enquiries through the sales process, from initial contact through to signed contracts.
• Learning how to conduct customer site visits and gather relevant project information.
• Assisting with measuring, assessing site requirements and identifying information needed for quoting.
• Liaising with customers regarding project options, requirements and next steps.
• Providing general support to the sales team to help convert enquiries into confirmed projects.

For the right person, this role will provide the opportunity to develop practical sales skills and become more involved in the customer‑facing side of the business.

You will be trained and supported in learning how to:

• Attend customer site visits alongside the sales team initially.
• Understand site requirements and gather information for shed and carport quotes.
• Identify access, site conditions and other considerations that may affect a project.
• Communicate confidently with customers about their proposed projects.
• Follow up quotes and maintain relationships with prospective customers.
• Develop an understanding of the building and shed industry.

You don't need previous sales or construction experience, but you do need to be comfortable talking to people and genuinely interested in learning.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Confident and professional when speaking with customers.
• Friendly, approachable and customer focused.
• A strong written and verbal communicator.
• Proactive and able to take initiative.
• Comfortable managing multiple tasks and changing priorities.
• Confident following up customers and outstanding tasks.
• Reliable and able to see jobs through from start to finish.
• Willing to learn new systems, processes, and skills.
• Comfortable working independently and as part of a team.
• Interested in developing their knowledge of sales and the construction industry.
• Happy to get involved in all aspects of a busy office environment.

Previous experience in administration, office support, customer service or sales administration is highly regarded.

Experience in the construction, building, shed or trade industry would be advantageous but is not essential.

Familiarity with Microsoft Office, CRM systems, Xero, Adobe and DocuSign would also be beneficial.

A current driver's licence and willingness to attend local customer site visits are required.

What We Offer

A varied role combining administration, customer service and sales support.

On‑the‑job training and opportunities to develop new skills.

Exposure to the full sales and project process, including customer site visits and quote follow‑ups.

Opportunities for career progression and growth into a more hands‑on sales role.

A supportive team environment where your contribution makes a difference.

More Than Just an Administration Role

No two days will look the same! From general office administration and customer enquiries to assisting with quote follow‑ups and learning to attend customer site visits, this role offers plenty of variety and opportunities to grow.

We're looking for someone who is organised, proactive, confident communicating with customers and keen to develop their skills beyond traditional administration.

You don't need to know everything from day one – we're happy to train the right person. A positive attitude, willingness to learn and ability to take ownership of tasks are what matter most.