Client Experience & Front Desk Coordinator

Balance Health & Performance; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Induction program

Career planning

Quarterly reviews

Growth opportunities

Job summary

Balance Health and Performance is seeking a Receptionist to be the heartbeat of our Norwest HQ. You’ll greet patients, manage diaries, handle billing and admin tasks, and support clinics in Belrose and Alexandria as needed.

This full-time role offers a warm, professional environment with 38 hours weekly, a salary of $70,000 plus super, and opportunities to grow as we expand across Sydney.

Qualifications

• Previous reception or front-of-house experience, ideally in allied health or medical client-facing settings.
• Experience with practice management software is a plus.
• Familiarity with health fund billing, workers compensation or CTP is advantageous.

Responsibilities

• Welcoming patients in person and over the phone with a personal touch.
• Managing clinician diaries, bookings, rescheduling and waitlists to keep schedules smooth.
• Processing payments, health fund claims and invoicing, including workers compensation and CTP accounts.
• Responding to patient inquiries via phone, email and SMS.
• Keeping patient records accurate and supporting clinical admin workflows.
• Collaborating with clinicians and management on day-to-day clinic operations.
• Travel to Belrose and Alexandria clinics as needed.

Skills

Reception/front‑of‑house

Practice management software

Health fund billing

Customer service

Diary management

Team collaboration

Tools

Splose

Job description

Balance Health and Performance is seeking a Receptionist to be the heartbeat of our Norwest HQ. You’ll greet patients, manage diaries, handle billing and admin tasks, and support clinics in Belrose and Alexandria as needed.

This full-time role offers a warm, professional environment with 38 hours weekly, a salary of $70,000 plus super, and opportunities to grow as we expand across Sydney.