Receptionist

Balance Health & Performance; Sydney; In loco; AUD 63.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

Induction program

Career planning

Quarterly reviews

Growth opportunities

Descrizione del lavoro

Balance Health and Performance is seeking a Receptionist to be the heartbeat of our Norwest HQ. You’ll greet patients, manage diaries, handle billing and admin tasks, and support clinics in Belrose and Alexandria as needed.

This full-time role offers a warm, professional environment with 38 hours weekly, a salary of $70,000 plus super, and opportunities to grow as we expand across Sydney.

Competenze

• Previous reception or front-of-house experience, ideally in allied health or medical client-facing settings.
• Experience with practice management software is a plus.
• Familiarity with health fund billing, workers compensation or CTP is advantageous.

Mansioni

• Welcoming patients in person and over the phone with a personal touch.
• Managing clinician diaries, bookings, rescheduling and waitlists to keep schedules smooth.
• Processing payments, health fund claims and invoicing, including workers compensation and CTP accounts.
• Responding to patient inquiries via phone, email and SMS.
• Keeping patient records accurate and supporting clinical admin workflows.
• Collaborating with clinicians and management on day-to-day clinic operations.
• Travel to Belrose and Alexandria clinics as needed.

Conoscenze

Reception/front‑of‑house

Practice management software

Health fund billing

Customer service

Diary management

Team collaboration

Strumenti

Splose

Descrizione del lavoro

Receptionist / Client Experience Coordinator | Full Time | Norwest HQ

Balance Health and Performance · Norwest NSW 2153 (with travel to Belrose and Alexandria as needed)

$70,000 + super · 38 hours per week

We’re looking for people who feel aligned with us. Is that you?

At Balance Health and Performance, our mission is “Making a difference through exceptional patient care and nurturing our team’s career progression.” By the end of 2028, we’re on a mission to open 10 clinics across Sydney, and that starts with the first person every patient meets: you.

We’re looking for an experienced Receptionist to be the heartbeat of our Norwest HQ. You’ll create a warm welcome for every patient, keep our clinicians’ days running smoothly, and help us deliver the kind of care that keeps people coming back.

What the role involves

• Welcoming patients in person and over the phone and making every interaction feel personal
• Managing clinician diaries, bookings, rescheduling and waitlists to keep schedules full and flowing
• Processing payments, health fund claims and invoicing, including workers compensation and CTP accounts
• Responding to patient enquiries via phone, email and SMS
• Keeping patient records accurate and supporting our clinical admin workflows
• Working alongside our clinicians and management on day-to-day clinic operations
• Supporting our Belrose and Alexandria clinics when coverage is needed
• Engaging in company initiatives, including training and team days

What’s in it for you?

• A structured induction program so you’re set up for success from day one
• Career planning and quarterly goal setting to work towards your aspirations
• Quarterly reviews to celebrate what you’ve achieved and map out your next steps
• Quarter planning days where you help shape the trajectory of Balance
• A front-row seat to a growing business, with real opportunity as we expand across Sydney

An engaged and collaborative team who laugh every day

We make a point of getting to know each other, with plenty of banter alongside real teamwork. We work hard and have fun at the same time.

• Daily huddles and weekly team meetings to check in and support each other
• Team events, and the one to always look forward to is our Christmas party

Above all, we’re looking for cultural alignment

Our values are:

• Doing the right thing
• Make a difference
• Act with purpose

If those words resonate with how you show up for patients, colleagues and the business, we’d love to hear from you.

Conditions of the position

• Hours: 38 hours per week, typically Monday to Friday, 9am–5pm. If you’d prefer a shorter weekday, there’s the option to work a Saturday morning instead.
• Location: Based at our Norwest HQ, with travel to Belrose (2085) or Alexandria (2015) as needed

What we’re looking for

• Previous reception or front-of-house experience, ideally in allied health, medical or a similar client-facing setting
• Confidence with practice management software (Splose experience is a bonus)
• Experience with health fund, workers compensation or CTP billing (highly regarded)
• A warm, calm and professional manner, even on the busiest days
• Strong attention to detail and the ability to juggle multiple priorities
• Flexibility to travel between our clinics when required
• A current driver’s licence and access to a reliable vehicle (preferred)

The successful applicant will be:

• Someone who feels totally aligned to our purpose, mission and values
• Someone who’s ready for a challenge and open to growing both personally and professionally
• Someone who takes pride in creating an exceptional experience for every patient