Lead Front Desk & Patient Experience Coordinator

Australian Sports Physiotherapy Pty; Melbourne; On-site; AUD 25,000 - 35,000; Part time

Job summary

Australian Sports Physiotherapy is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part-time role leads our front desk and supports the Directors with practice administration.

You will manage patient bookings, handle payments, liaise with GPs, maintain records and help keep the clinic running smoothly with a professional, empathetic approach. The successful candidate will thrive in a busy health setting, enjoy teamwork, and uphold privacy and

Qualifications

• Previous reception or administration experience, ideally in a health or allied health setting.

Responsibilities

• Welcome patients warmly and give them an excellent experience from arrival to departure.
• Answer phone calls and enquiries
• Book appointments and manage practitioner diaries to reduce gaps, cancellations and no-shows
• Manage waitlists and fill short-notice cancellations
• Process payments via HICAPS, EFTPOS and online, and handle cash
• Record invoices and payments, and follow up outstanding accounts
• Open and close the clinic
• Keep the reception area, consulting rooms and supplies clean, tidy and stocked
• Act as the central point of contact for the reception team
• Induct and train new reception staff in our systems, procedures and service standards
• Respond to patient feedback and resolve complaints at the front desk
• Maintain and update front-desk procedures with guidance from the Directors
• Liaise with GPs, specialist rooms and other healthcare providers
• Check that patient records, referrals and consent forms are complete and correctly stored
• Keep administrative registers up to date, including equipment servicing, staff registrations, police checks, Working with Children Checks and insurance renewals
• Prepare simple reports for the Directors, such as appointment utilisation, cancellations and outstanding accounts
• Handle general administrative tasks as requiredProtect patient privacy and confidentiality at all times

Skills

Reception experience

Customer service

Communication

Organisation

Teamwork

Practice management software

Tools

Practice management software

Job description

Australian Sports Physiotherapy is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part-time role leads our front desk and supports the Directors with practice administration.

You will manage patient bookings, handle payments, liaise with GPs, maintain records and help keep the clinic running smoothly with a professional, empathetic approach. The successful candidate will thrive in a busy health setting, enjoy teamwork, and uphold privacy and