Client Experience Assistant — Flexible Hybrid, Growth & Impact

Able Foods; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Able Foods is seeking a Client Experience Assistant to support Client Support and Client Engagement teams. This 6-month contract role emphasizes high-volume admin tasks, data auditing, inbox triage, and CRM administration to keep participant retention and service delivery accurate.

The role requires strong attention to detail, excellent communication, and the ability to adapt quickly to NDIS terminology and internal systems in a flexible hybrid work environment.

Qualifications

• Demonstrated ability to execute high-volume administrative tasks quickly.
• Attention to data integrity and ability to spot inconsistencies.
• Adaptability to internal systems and NDIS terminology.
• Clear written and verbal communication for triaging inquiries.
• Strong time management and prioritization in a fast-paced environment.

Responsibilities

• Monitor, process, and route high volumes of inbox communications.
• Triage routine inquiries and escalate complex cases promptly.
• Review and assign notifications to the correct team members.
• Maintain accurate client records and support circles.
• Cross-check CRM lead status to keep pipeline clean.
• Identify bottlenecks and suggest process improvements.
• Collaborate across Client Support and Client Engagement to meet goals.

Skills

High-volume admin tasks

Data entry accuracy

Data discrepancy spotting

Interpersonal communication

Time management

NDIS/Aged-Care sector knowledge

Nutrition knowledge (preferred)

Salesforce knowledge

MS Office knowledge

NDISWSC compliance

Tools

Salesforce

MS Office

Job description

Able Foods is seeking a Client Experience Assistant to support Client Support and Client Engagement teams. This 6-month contract role emphasizes high-volume admin tasks, data auditing, inbox triage, and CRM administration to keep participant retention and service delivery accurate.

The role requires strong attention to detail, excellent communication, and the ability to adapt quickly to NDIS terminology and internal systems in a flexible hybrid work environment.