Client Care Coordinator: Elevate NDIS Access & Experience

Everyday Independence; Western Australia; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Continuous learning and career growth

Pet-friendly hubs

Wellbeing days

Paid parental leave

Employee assistance program

Job summary

Everyday Independence is seeking a dedicated Client Care Coordinator to be the first point of contact for enquiries and to enhance access to services across our network of hubs. You will support participants and families, manage referrals, and coordinate onboarding and communications with therapists and internal teams.

The role emphasizes excellent communication, collaborative teamwork, and a passion for helping people with complex needs.

Qualifications

• Experience in administration or customer service
• Outstanding written and verbal communication skills
• Strong customer service skills
• Ability to work collaboratively within a team
• Passion for supporting people with complex needs empathetic and effective
• Proficiency in Microsoft Office and participant management systems
• Working with Children’s Check and NDIS Workers Screening Check required before commencement

Responsibilities

• Support NDIS participants and families with enquiries, providing information about services and supports
• Manage participant referrals and intake processes
• Assist participants and families to understand funding arrangements
• Coordinate participant onboarding, welcome emails and appointment scheduling
• Partner with therapists and internal teams to support a positive participant experience
• Prepare, maintain, and update service agreements
• Maintain accurate participant records and documentation
• Support invoicing, funding administration and payment processes

Skills

Administration

Customer service

Communication

Teamwork

Empathy

Microsoft Office

Tools

Microsoft Office

Job description

Everyday Independence is seeking a dedicated Client Care Coordinator to be the first point of contact for enquiries and to enhance access to services across our network of hubs. You will support participants and families, manage referrals, and coordinate onboarding and communications with therapists and internal teams.

The role emphasizes excellent communication, collaborative teamwork, and a passion for helping people with complex needs.