NDIS Intake & Onboarding Advisor | Hybrid

Forward Ability Support; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Hybrid work options

Not-for-Profit benefits

Job summary

Forward Ability Support in NSW seeks an experienced intake coordinator to be the first point of contact for participants, families and referrers, owning the participant journey end-to-end from enquiry to onboarding. This full-time, hybrid role is based in Newington with flexible work-from-home options.

You will manage intake, funding verification and service agreements, coordinating with clinical and operational teams to ensure accurate, compassionate transitions into services.

Qualifications

• Experience in the NDIS sector including managing client plans, budgets and service delivery.
• Relevant qualification in Health, Disability Support, Community Services or Business Administration.
• Proven experience managing end-to-end intake or onboarding processes.
• Ability to review funding plans, approvals or eligibility criteria with empathy.

Responsibilities

• Be the welcoming first point of contact for participants, families, carers and referrers.
• Manage enquiries and referrals with timely, professional responses.
• Lead end-to-end intake and onboarding documentation.
• Review funding approvals and plans across multiple funding streams (NDIS, iCare, DSOA).
• Prepare and issue service agreements and onboarding materials.
• Coordinate with clinical/operational teams to allocate services.
• Identify funding gaps, risks or service limitations.
• Maintain accurate client management systems and updates for stakeholders.

Skills

NDIS sector experience

End-to-end intake experience

Strong communication

Organisational skills

Client management systems

Not-for-profit alignment

NDIS Worker Screening Check

MS Office

Education

Health/Disability/Community Services or Business Admin qualification

Tools

Splose

ShiftCare

Microsoft Office

Job description

Forward Ability Support in NSW seeks an experienced intake coordinator to be the first point of contact for participants, families and referrers, owning the participant journey end-to-end from enquiry to onboarding. This full-time, hybrid role is based in Newington with flexible work-from-home options.

You will manage intake, funding verification and service agreements, coordinating with clinical and operational teams to ensure accurate, compassionate transitions into services.