Director Assistant, Bookkeeper & Administration

Enhance Abilities; Mildura; On-site; AUD 55,000 - 70,000; Full time

Job summary

Enhance Abilities is seeking a capable, kind and highly organised individual to support the Director and team across administration, client coordination and bookkeeping. You will connect with the Director, practitioners, individuals, families and external stakeholders while helping systems run smoothly.

You will work with NDIS processes, manage documents in Splose, and handle financial tasks in Xero, ensuring accuracy and confidentiality in a welcoming environment.

Qualifications

• Experience supporting administration, client coordination and bookkeeping.
• Strong data entry skills with accuracy and confidentiality.
• Ability to manage multiple priorities and follow-up effectively.

Responsibilities

• Provide confidential day-to-day assistance to the Director.
• Respond to calls and emails and create a warm first impression of Enhance Abilities.
• Support referrals, intake, appointments, client cases and digital records.
• Prepare, issue and monitor NDIS service agreements.
• Create and maintain client cases, plan information, services and workflows in Splose.
• Manage client budgets, funding use, plan dates and service delivery risks.
• Raise invoices, reconcile payments, monitor accounts and support bookkeeping in Xero.
• Follow up overdue payments and maintain clear supporting records.
• Help team meet admin, audit, compliance and reporting deadlines.
• Work with NDIS Provider Portals for accurate provider administration and claims.

Skills

Attention to detail

Warm communication

Time management

Data entry

Tools

Xero

Splose

Job description

Enhance Abilities is looking for a capable, kind and highly organised person to support the Director and team across administration, client coordination and bookkeeping. This is a varied role for someone who enjoys making systems work, following the detail through and helping people feel welcomed and informed. You will be a trusted point of connection between the Director, practitioners, individuals, families and external stakeholders. One moment you may be preparing a service agreement or creating a client case in Splose; the next you may be monitoring an NDIS budget, reconciling payments in Xero, coordinating appointments or helping the Director stay ahead of key actions.

Key responsibilities

• Providing confidential day-to-day assistance to the Director.
• Responding to calls and emails and creating a warm, accessible first experience of Enhance Abilities.
• Supporting referrals, intake, appointments, client cases and digital records.
• Preparing, issuing and monitoring NDIS service agreements.
• Creating and maintaining client cases, plan information, services and workflows in Splose.
• Creating and monitoring client budgets, funding use, plan dates and service delivery risks.
• Raising invoices, reconciling payments, monitoring accounts and supporting bookkeeping through Xero.
• Following up rejected or overdue payments and keeping clear supporting records.
• Helping the team meet administrative, audit, compliance and reporting deadlines.
• Working confidently within NDIS Provider Portals and supporting accurate provider administration and claiming workflows.

About you

• Genuinely warm with people and quietly excellent with details.
• Confident with Xero, digital systems and accurate data entry.
• Able to manage multiple priorities without losing sight of follow-up.
• Comfortable working with confidential client, employee and financial information.
• A clear communicator who knows when to act and when to ask.
• Interested in the NDIS, allied health and ability-affirming practice.
• Knowledgeable about NDIS Quality and Safeguards compliance and Work Health and Safety responsibilities.
• Experienced in working respectfully with people from diverse backgrounds, abilities and skill sets, across both service provision and workplace teams.
• Someone who values quality over quantity and wants their work to have a practical, positive impact.
• Someone seeking a genuine long-term role who wants to become a trusted and consistent part of the Enhance Abilities team.

About us

Enhance Abilities is ABILITY-affirming and a proudly Queer- and neurodivergent-run business. We understand that all behaviour is communication. We work with individuals and those around them to ENHANCE understanding. We celebrate diversity, acceptance and inclusion. We welcome people in their entirety and pride ourselves on creating a safe and conducive environment for all.