Intake & Admin Officer

Help at Hand Support Services; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Meaningful work

Supportive team

Job summary

Help at Hand Support Services in Melbourne is seeking an Intake & Administration Officer to be the first point of contact for participants, families and stakeholders. You will manage new client enquiries, conduct intake assessments and coordinate onboarding processes to ensure a smooth client experience.

This role requires strong administrative skills, excellent communication, and attention to detail. Prior NDIS or healthcare admin experience is preferred but not mandatory.

Qualifications

• Experience in administration or customer service is preferred.
• Knowledge of the NDIS framework and processes is desirable.
• Excellent communication and interpersonal skills are required.
• High attention to detail and strong organisational ability are essential.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency with Microsoft Office and client management systems.

Responsibilities

• Handle new client enquiries via phone, email, and referrals.
• Conduct intake assessments and gather participant information.
• Coordinate onboarding, including service agreements and documentation.
• Maintain accurate records in client management systems (CRM).
• Liaise with participants, families, support coordinators and staff.
• Assist scheduling and rostering as needed.
• Ensure compliance with NDIS standards and policies.
• Provide general administrative support to the team.

Skills

Administrative skills

Communication skills

Organisational skills

Multitasking

NDIS knowledge (desirable)

Tools

Microsoft Office

CRM systems

Job description

Job Description

Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.

About the Role

We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.

Key Responsibilities

• Manage new client enquiries via phone, email, and referrals
• Conduct intake assessments and gather required participant information
• Coordinate onboarding processes, including service agreements and documentation
• Maintain accurate records in client management systems (e.g., CRM etc)
• Liaise with participants, families, support coordinators, and internal staff
• Support scheduling and rostering where required
• Ensure compliance with NDIS standards and organisational policies
• Provide general administrative support to the team

About You

• Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.
• Knowledge and understanding of the NDIS framework and processes (Desirable)
• Excellent communication and interpersonal skills
• High attention to detail and organisational ability
• Ability to manage multiple tasks and prioritise effectively
• Proficiency in Microsoft Office and client management systems
• A compassionate and client-focused approach

Requirements

• NDIS Worker Screening Check (or willingness to obtain)
• Working With Children Check (if applicable)
• Current Police Check
• Full working rights in Australia

What We Offer

• Supportive and collaborative team environment
• Opportunities for professional development and growth
• Meaningful work making a real difference in people's lives

Job summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.