Client Experience Coordinator - NDIS & Allied Health

Everyday-Independence; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career coaching and development budget

Team culture

Pet-friendly hubs

Wellbeing days

Paid parental leave

Counselling through EAP

Job summary

Everyday Independence is seeking a Client Care Coordinator to enhance the participant experience across all touchpoints. You will be the first contact for inquiries from the public, participants, and health professionals, coordinating referrals, onboarding, and documentation to support seamless access to services.

Join a growing allied health organisation with a social model, a collaborative team environment, and a commitment to inclusion for all Australians.

Qualifications

• Demonstrated experience in an administration or customer service role.
• Outstanding written and verbal communications skills.
• Strong customer service skills.
• Ability to work collaboratively with a team environment.
• Passion for supporting people with complex needs in a supportive, empathetic and effective manner.
• Proficiency in Microsoft Office and participant management systems.
• Prior to commencement, you\'ll also need to obtain a Working with Children\'s Check and NDIS Workers Screening Check.

Responsibilities

• Supported NDIS participants and families with enquiries, providing information about services and supports.
• Managed participant referrals and intake processes.
• Assisted participants and families to understand funding arrangements.
• Coordinated participant onboarding, welcome emails and appointment scheduling.
• Partnered with therapists and internal teams to support a positive participant experience.
• Prepared, maintained, and updated service agreements.
• Maintained accurate participant records and documentation.
• Supported invoicing, funding administration and payment processes.

Skills

Administration experience

Customer service

Communications skills

Collaborative teamwork

Empathy for complex needs

MS Office

NDIS/WWCC knowledge

Tools

Microsoft Office

Job description

Everyday Independence is seeking a Client Care Coordinator to enhance the participant experience across all touchpoints. You will be the first contact for inquiries from the public, participants, and health professionals, coordinating referrals, onboarding, and documentation to support seamless access to services.

Join a growing allied health organisation with a social model, a collaborative team environment, and a commitment to inclusion for all Australians.