Client Engagement & Service Delivery Manager

Event Health Management; Western Australia; On-site; AUD 140,000 - 190,000; Full time

Job summary

Event Health Management is seeking a Client Engagement & Service Delivery Manager in Western Australia. This senior role blends commercial growth with hands-on event health service delivery, requiring strong client relationships and operational excellence.

You will own the client lifecycle, pursue new service offerings, and ensure our workforce, equipment, and logistics are prepared to execute at the highest standard.

Qualifications

• Proven background in sport, events, event health, or venue operations.
• Strong stakeholder engagement and budget management experience.
• Experience coordinating rostering and staff logistics across events.

Responsibilities

• Own client engagement and retention across the full event lifecycle.
• Pursue new business, new service offerings, and increase operational capacity.
• Manage budgets, financials, and the Service Delivery business plan.
• Lead high-quality first aid, health, and medical service delivery across events.
• Oversee inventory, procurement, vehicles, office requirements, and logistics.
• Supervise event scheduling, rostering systems, and staffing communications.
• Lead workforce capacity planning, recruitment, onboarding, and KPIs.
• Act as escalation point for operational issues and client concerns.
• Ensure all contractual, regulatory, and patient information requirements are met.

Skills

Industry Experience

Commercial Acumen

Operational Discipline

Leadership

Growth Mindset

Job description

Client Engagement & Service Delivery Manager

This is not a "sit behind the desk" management role. We are looking for a high-performing, commercially minded operator who moves seamlessly between client conversations, business growth, strategic planning, and the fast-paced realities of delivering exceptional event health services.

The Opportunity

This senior management role bridges commercial engagement and service delivery. You will help set strategic direction and then make it happen—building strong client relationships, identifying new business opportunities, and ensuring our workforce, equipment, logistics, and operational systems are perfectly prepared to execute.

Key Responsibilities

Client & Commercial Growth

• Own client engagement and retention across the full event lifecycle.
• Pursue new business, new service offerings, and increase operational capacity.
• Manage budgets, financials, and the Service Delivery business plan.

Operations & Logistics

• Lead high-quality first aid, health, and medical service delivery across events.
• Oversee inventory, procurement, vehicles, office requirements, and logistics.
• Supervise event scheduling, rostering systems, and staffing communications.

People & Compliance

• Lead workforce capacity planning, recruitment, onboarding, and KPIs.
• Act as an escalation point for operational issues and client concerns.
• Ensure all contractual, regulatory, and patient information requirements are met.

What You Will Bring

Industry Experience: Proven background in sport, events, event health, venue operations, or a closely related service-delivery environment.

Commercial Acumen: Track record of stakeholder engagement, budget management, and turning opportunities into sustainable business cases.

Operational Discipline: Strong resource coordination capability, with deep appreciation for rostering, recruitment, and logistics.

Impactful Leadership: Capable of driving accountability in a small team environment, mentoring staff, and bridging the gap between frontline operations and clients.

Growth Mindset: A proactive, solutions-focused approach that thrives on building capability rather than maintaining the status quo.

Why Join Us?

Strategic Autonomy: Rare scope to shape the business strategy and directly lead its implementation.

Career Trajectory: Genuine potential to expand the role and build a larger leadership structure as the business grows.

Culture: An energetic environment where initiative, entrepreneurship, and practical execution are highly valued.