Strategic Client Engagement & Service Delivery Lead

Event Health Management; Western Australia; On-site; AUD 140,000 - 190,000; Full time

Job summary

Event Health Management is seeking a Client Engagement & Service Delivery Manager in Western Australia. This senior role blends commercial growth with hands-on event health service delivery, requiring strong client relationships and operational excellence.

You will own the client lifecycle, pursue new service offerings, and ensure our workforce, equipment, and logistics are prepared to execute at the highest standard.

Qualifications

• Proven background in sport, events, event health, or venue operations.
• Strong stakeholder engagement and budget management experience.
• Experience coordinating rostering and staff logistics across events.

Responsibilities

• Own client engagement and retention across the full event lifecycle.
• Pursue new business, new service offerings, and increase operational capacity.
• Manage budgets, financials, and the Service Delivery business plan.
• Lead high-quality first aid, health, and medical service delivery across events.
• Oversee inventory, procurement, vehicles, office requirements, and logistics.
• Supervise event scheduling, rostering systems, and staffing communications.
• Lead workforce capacity planning, recruitment, onboarding, and KPIs.
• Act as escalation point for operational issues and client concerns.
• Ensure all contractual, regulatory, and patient information requirements are met.

Skills

Industry Experience

Commercial Acumen

Operational Discipline

Leadership

Growth Mindset

Job description

Event Health Management is seeking a Client Engagement & Service Delivery Manager in Western Australia. This senior role blends commercial growth with hands-on event health service delivery, requiring strong client relationships and operational excellence.

You will own the client lifecycle, pursue new service offerings, and ensure our workforce, equipment, and logistics are prepared to execute at the highest standard.