Operations Manager

Cumbre Sports Facility; City Of Rockingham; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent full-time role

Impactful community work

Diverse role across sport and venue 운영

Board collaboration and strategic work

Supportive leadership team

Three-month probation

Job summary

Cumbre Sports Facility in Port Kennedy, WA, seeks an experienced Operations Manager to lead day-to-day operations, drive performance and support growth. You will oversee facilities, programs, café and bar operations, staffing, and stakeholder relationships.

Reporting to the Board, you will combine strong leadership with commercial acumen, delivering exceptional service while ensuring safety, compliance and continuous improvement across all site activities.

Qualifications

• Relevant qualification in Sports Management, Business Management, Hospitality or related field.
• Minimum of three years' substantial experience in sporting facility management or equivalent leadership role.
• Strong leadership with proven staff training and development experience.
• Sound financial management including budgeting, cost control and revenue management.
• Excellent organizational, communication and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations of the sports facility and ensure smooth operation.
• Manage bookings, competitions, programs and events.
• Ensure safety, compliance and operational efficiency.
• Develop systems to improve performance and coordinate with contractors.
• Lead and manage staff recruitment, rostering, training and performance.
• Provide regular financial reporting to the Board and support strategic planning.
• Foster relationships with clubs, sponsors and the local community.

Skills

Leadership

Operations management

Budgeting

Customer service

Stakeholder engagement

Problem solving

Communication

Team development

Education

Sports Management degree

Business Management degree

Hospitality certification

Tools

Financial software

Competition management software

MS Office

Job description

• Full Time

Description

About Us

Cumbre Sports Facility is a vibrant, community-focused sporting venue in Port Kennedy, Western Australia. We provide a welcoming environment for athletes, teams, families and the wider community through a diverse range of sporting competitions, programs and venue services.

We are seeking an experienced, motivated and hands‑on Operations Manager to lead the day‑to‑day operations of our facility, drive business performance and contribute to its continued growth and success.

This is an exciting opportunity for a dynamic leader who thrives in a fast‑paced environment, enjoys working with people and has a passion for sport, hospitality and community engagement.

About the Role

Reporting directly to the Board, the Operations Manager is responsible for overseeing all aspects of the facility's operations, including sporting competitions, programs, café and bar operations, staffing, financial performance, administration and stakeholder relationships.

The successful candidate will combine strong operational leadership with commercial awareness, exceptional customer service and a proactive approach to continuous improvement.

Key Responsibilities

Facility & Business Operations

Oversee the day‑to‑day management and smooth operation of the sports facility.

Manage facility bookings, sporting competitions, programs and events.

Ensure operational efficiency, safety and compliance with relevant legislation, policies and procedures.

Develop and implement systems and processes to improve operational performance.

Oversee facility maintenance and coordinate with relevant contractors and service providers.

Sporting Competitions & Programs

Manage the organisation, administration and delivery of sporting competitions and programs.

Support the development and growth of junior and senior sporting participation.

Work collaboratively with the Board and stakeholders to develop sustainable competitions, coaching initiatives and player development pathways.

Maintain positive relationships with teams, clubs, officials and participants.

Oversee all aspects of the venue's café and bar operations.

Ensure exceptional customer service, food safety and operational standards.

Manage stock control, ordering, cost management and profitability.

Ensure compliance with relevant food safety and liquor licensing requirements.

Leadership & People Management

Lead, motivate and develop a diverse team of employees.

Manage staff recruitment, rostering, training and performance.

Foster a positive, respectful and accountable workplace culture.

Ensure appropriate staff qualifications, certifications and child protection requirements are maintained.

Financial & Strategic Management

Manage operational budgets, expenditure and revenue‑generating activities.

Monitor financial performance and identify opportunities for business growth and improvement.

Provide regular operational and financial reporting to the Board.

Collaborate with the Board on strategic planning and implementation.

Identify opportunities for sponsorships, partnerships, grants and additional revenue streams.

Stakeholder Engagement & Marketing

Build and maintain strong relationships with sporting clubs, community organisations, sponsors and local government representatives.

Coordinate marketing initiatives, promotional activities and community events.

Represent the facility professionally and positively within the wider community.

About You

We are looking for a confident, organised and solutions‑focused leader who can balance operational responsibilities with strategic thinking.

To be successful in this role, you will have:

A relevant qualification in Sports Management, Business Management, Hospitality or a related field, and/or significant relevant industry experience.

A minimum of three years' substantial experience in sporting facility management, business operations or a comparable leadership role.

Strong leadership skills with proven experience managing, training and developing staff.

Sound financial management skills, including budgeting, cost control and revenue management.

Excellent organisational, communication and problem‑solving abilities.

A customer‑focused mindset and commitment to delivering outstanding service.

The ability to manage competing priorities and work independently in a busy environment.

Strong administrative and computer skills, including familiarity with financial and competition management software.

A proactive, adaptable and hands‑on approach to management.

Availability to work flexible hours, including some evenings and weekends.

Essential Certifications & Requirements

Applicants must hold or be willing to obtain:

• Current Western Australian Responsible Service of Alcohol (RSA) certificate.
• WA Approved Manager's Card.
• Food Hygiene/Food Safety certification.
• Current National Police Clearance.
• Working with Children Check.
• Current First Aid Certificate, including CPR.
• Full Australian working rights.

What We Offer

• A permanent, full‑time leadership position.
• The opportunity to make a meaningful impact on a community‑focused sporting facility.
• A diverse and engaging role across sport, hospitality and business operations.
• The opportunity to contribute to the facility's strategic direction and future growth.
• A supportive environment working alongside the Board and a dedicated team.
• A three‑month probationary period with guidance and support.