Event Manager - Client Success Portfolio

Spectapular Enterprises; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Spectapular Enterprises runs the Good Food & Wine Show, a national consumer event across Australia. We seek an energetic Senior Event Coordinator/Manager to manage Exhibitor Success, owning exhibitor CRM and floorplans while collaborating with Sales, Marketing and Operations to optimise exhibitor outcomes.

You’ll lead onboarding, onboarding journeys, compliance, and data-driven updates to marketing programs across shows, including travel to interstate events.

Qualifications

• Experience in events, exhibitions, account management, marketing, sales support or related environment.
• Excellent relationship-building and communication with exhibitors, suppliers and colleagues.

Responsibilities

• Build strong relationships across exhibitor portfolio and onboard new exhibitors.
• Manage exhibitor portal, workflows, automation, reminders and dashboards.
• Ensure exhibitor compliance and participation requirements.
• Contribute to exhibitor marketing programs and lead generation.
• Prepare floor plans for sales, operations and consumers.
• Collaborate with sales, show management and operations to shape exhibitor content.

Skills

CRM experience

HubSpot/Salesforce

Data reporting

Exhibitor relations

Education

Degree/Diploma

Tools

HubSpot

Salesforce

Floorplan software

Job description

Snr Event Coordinator / Event Manager - Client Success Portfolio

Event Manager : Exhibitor Success Portfolio

Events & Exhibitions | Customer Success | Commercial Marketing

Spectapular Enterprises runs the multi award winning Good Food & Wine Show, a national consumer food and drink event with six shows a year across Sydney, Melbourne, Brisbane and Perth.

We’re looking for an energetic, organised and commercially minded Event Manager : Exhibitor Success Portfolio to join our events team and help hundreds of brands and producers get the very best from their Good Food & Wine Show experience.

The position is the key connection between Exhibitors, Sales, Marketing, Partnerships and Operations, ensuring the exhibitor journey is seamless from onboarding through to event delivery and post-show follow-up, working proactively with exhibitors to ensure they are welcomed, informed and prepared for the shows as well as positioned to maximise the commercial and marketing opportunities available through each event.

You will own the company’s exhibitor CRM and floorplan platforms, whilst also contributing to the overall show content and play a key role in delivery of our exhibitor marketing programs.

You'll build a deep knowledge of event food, liquor and venue compliance and OH&S requirements advising exhibitors and liaising with authorities.

Your responsibilities will include:

Building strong, proactive relationships across our exhibitor portfolio. Welcoming and onboarding new exhibitors and guiding the full journey, from sign up, through to event and post-show.

Management of the company exhibitor portal, maintaining workflows, keeping automation and reporting, reminders, forms and dashboards current. Keeping across the ever evolving tech stack and holding internal users accountable.

Management of all exhibitor compliance and event participation requirements.

Contributing to the exhibitor marketing programs, including nurture, retention, lead generation and loyalty campaigns.

Preparation of floor plans for sales, operations and consumers (training provided).

Using data to work closely with the sales manager and show manager on shaping new exhibitor content ideas and prospecting new exhibitor categories.

Sourcing of quotes and management of exhibitor related suppliers.

Keeping sales, marketing, partnerships, operations, finance and external suppliers informed.

WHO WE'RE LOOKING FOR

You're someone who genuinely enjoys working with customers, with a very strong administration, marketing and systems skillset, who gets satisfaction from helping businesses succeed.

What you will bring:

Degree, Diploma At least 3 years’ experience in either events, exhibitions, account management, marketing, sales support or a related environment.

Excellent relationship-building and communication skills providing clear, warm communication with exhibitors, suppliers and colleagues.

Exceptional attention to detail and hands-on day to day CRM experience; HubSpot or Salesforce strongly preferred.

Comfort with data and IT software : building reports monitoring workflow. Creating data led insights to shape exhibitor marketing and sales indexing.

Confidence managing multiple customers and deadlines simultaneously.

A proactive, solutions-focused approach and a willingness to get involved and help wherever required.

Willingness to work onsite at every show, including early bump-ins, weekends and regular interstate travel.

An appreciation of good food, good wine and passion for creating exceptional experiences.

HubSpot / Salesforce certifications, or willingness to complete them in the first three months.

Experience with knowledge base or customer portals.

Familiarity with floorplan software - conversion training provided.

Knowledge of food and alcohol compliance.

Experience within exhibitions/events as an events or marketing executive is advantageous, but we're equally interested in people with strong customer-success, marketing or account-management experience who want to build a career in events.

WHAT SUCCESS LOOKS LIKE

You’ll know you're succeeding when our exhibitors are better prepared, more engaged, make greater use of the opportunities available to them and leave our events wanting to return.

We'll measure success through areas including exhibitor satisfaction, retention and re-sign rates, show-readiness, marketing participation and overall exhibitor engagement.

WHY JOIN US?

You’ll work across a portfolio of major consumer events, developing relationships with an incredible mix of established brands, emerging businesses, artisan producers and entrepreneurs.

If you're great with people, commercially minded, exceptionally organised and love the energy of events, we'd love to hear from you.