Experience & Delivery Advisor

Sharp & Carter; Victoria; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sharp & Carter is recruiting for a values-led organisation responsible for managing significant public spaces and delivering meaningful experiences for diverse communities. Reporting to the Delivery Experience Manager this role will support the development and delivery of visitor experience initiatives, events and service improvements across multiple sites.

Combining visitor experience, event coordination, stakeholder engagement and operational support, you'll work with teams across the

Qualifications

• Experience in visitor experience, customer experience, visitor services or service delivery.
• Proven experience coordinating and delivering onsite events.
• Strong communication and stakeholder engagement skills.
• Excellent organisation, attention to detail and time management.
• Ability to work autonomously and manage competing priorities.
• A proactive approach to feedback, problem-solving and continuous improvement.
• Experience in public-facing, community, cultural or hospitality environments will be highly regarded.
• A relevant tertiary qualification or familiarity with human-centred design principles would be advantageous.

Responsibilities

• Support the implementation and ongoing improvement of visitor experience strategies and journeys
• Coordinate community, cultural and internal events, providing onsite operational support
• Work with internal teams to ensure consistent visitor experiences across multiple sites
• Coordinate communications relating to incidents or planned disruptions affecting visitors
• Manage internal signage requests and visitor requests relating to filming, photography and other activities
• Collect and report visitor feedback, conduct post-event reviews and recommend improvements
• Build stakeholder relationships and raise awareness of visitor experience initiatives across the organisation
• Support operational policies, risk management, health and safety and relevant organisational procedures

Skills

Visitor experience

Customer experience

Visitor services

Education

Tertiary qualification

Job description

About Our Client

Our client is a values-led organisation responsible for managing significant public spaces and delivering meaningful experiences for diverse communities. With a strong focus on empathy, respect and service excellence, the organisation is committed to enhancing visitor experiences, strengthening community connections and continually improving how people engage with its sites.

About the Role

Reporting to the Delivery Experience Manager this role will support the development and delivery of visitor experience initiatives, events and service improvements across multiple sites.

Combining visitor experience, event coordination, stakeholder engagement and operational support, you'll work with teams across the organisation to ensure experiences are inclusive, culturally sensitive and delivered effectively. You'll also help coordinate customer-facing communications, respond to changing visitor needs and use feedback to identify opportunities for improvement.

This is a varied role for someone who enjoys working autonomously, building relationships across a business and helping deliver thoughtful, high-quality experiences for the community.

Key Responsibilities

• Support the implementation and ongoing improvement of visitor experience strategies and journeys
• Coordinate community, cultural and internal events, providing onsite operational support
• Work with internal teams to ensure consistent visitor experiences across multiple sites
• Coordinate communications relating to incidents or planned disruptions affecting visitors
• Manage internal signage requests and visitor requests relating to filming, photography and other activities
• Collect and report visitor feedback, conduct post-event reviews and recommend improvements
• Build stakeholder relationships and raise awareness of visitor experience initiatives across the organisation
• Support operational policies, risk management, health and safety and relevant organisational procedures

About You

You're an organised, adaptable and people-focused professional who understands the importance of creating positive visitor experiences. You're comfortable coordinating events and projects, working across diverse stakeholder groups and responding calmly to changing situations.

You will bring:

• Experience in visitor experience, customer experience, visitor services or service delivery
• Proven experience coordinating and delivering onsite events
• Strong communication and stakeholder engagement skills
• Excellent organisation, attention to detail and time management
• The ability to work autonomously and manage competing priorities
• A proactive approach to feedback, problem-solving and continuous improvement
• Experience in public-facing, community, cultural or hospitality environments will be highly regarded

A relevant tertiary qualification or familiarity with human-centred design principles would be advantageous.