General Manager - Healthcare

Itoh Talent Partners; Brisbane; On-site; AUD 250,000 - 360,000; Full time

Job summary

Itoh Talent Partners is assisting a leading Australian healthcare organisation to appoint an experienced health leader to establish and grow a new clinical service in Brisbane. The role will own operations, partnerships, people, performance and commercial outcomes while Clinical Director leads governance and medical workforce.

You will partner on governance, recruitment and stakeholder engagement, building a high-performing multidisciplinary team and scalable service model for ongoing growth.

Qualifications

• Significant senior operational leadership experience in a hospital or complex clinical service.
• Proven ability to establish new services, lead transitions and drive large-scale change.
• Experience managing senior hospital and clinician relationships and performance frameworks.
• Strong commercial acumen with full P&L accountability.
• Knowledge of NSQHS Standards and healthcare accreditation.

Responsibilities

• Lead establishment and early operations, ensuring workforce onboarding, credentialing, equipment and safety processes.
• Oversee 24/7 clinical operations and performance-driven operating rhythm.
• Build governance, reporting and stakeholder engagement with executives and visiting specialists.
• Embed quality, safety and continuous improvement across the service.
• Own workforce planning, education, succession and a safe workplace; manage digital tools and risk.

Skills

Operational leadership

Senior hospital relationships

Commercial acumen

Team leadership in change

Calm under pressure

Education

Tertiary qualifications in health/business/management

Postgraduate qualification preferred

Job description

About our client

Our client is a leading Australian healthcare services organisation with a strong reputation for clinical quality, innovation and patient-centred care. As part of its growth strategy, it is establishing a fully integrated clinical service, and is seeking an experienced health leader to take the helm.

The opportunity

This newly created role has three clear horizons. Initially, you will lead the new service through establishment and early operations, protecting patient safety, service continuity and the confidence of partners, clinicians and staff. From there, you will run the service as a genuinely integrated part of the partner organisation, delivering consistently high standards of care, responsiveness and performance. Over time, you will grow the partnership as the site develops, and build a scalable model the organisation can extend to new partners.

You will work hand in hand with a Clinical Director. You will own operations, partnership, people, performance and commercial outcomes, while the Clinical Director leads clinical governance and the medical workforce.

Key responsibilities

Establishment and early operations

• Lead operational readiness and launch, including workforce, onboarding and credentialing, equipment, systems and safety processes
• Lead on-site stabilisation through the first 90 days and beyond
• Lead a respectful, structured onboarding of new and transitioning staff, with a strong focus on engagement and retention

Clinical operations

• Run a responsive 24/7 service supporting emergency, critical care, inpatient, theatre and outpatient settings
• Establish a performance-driven operating rhythm covering demand and capacity planning, rostering and escalation
• Oversee referral pathways, bookings and patient experience
• Maintain robust business continuity planning

Partnership and stakeholder engagement

• Act as the senior accountable leader to the executive, leading regular governance and performance reporting
• Build trusted relationships with executives, clinical leaders and visiting specialists
• Partner on joint communications and patient-facing initiatives

Quality and safety

• Embed clinical governance and quality systems aligned with governance and the NSQHS Standards
• Ensure accreditation and regulatory compliance
• Ensure incidents, complaints and open disclosure are managed in a timely, closed-loop way
• Lead continuous improvement, including patient and referrer experience

People and culture

• Lead, develop and retain a high-performing multidisciplinary workforce and leadership team
• Build one team and one culture, consistent with the organisation’s values
• Own workforce planning, education and succession
• Model a safe, respectful and psychologically safe workplace

Commercial, growth and digital

• Own the P&L for the service
• Shape service development in line with campus growth, and support the organisation’s broader partnership strategy
• Use data and dashboards to manage performance, utilisation and productivity
• Champion the safe, clinically governed use of digital and workflow technology
• Own risk management and work health and safety across the service

About you

• Significant senior operational leadership experience in a hospital or complex, clinical service
• A proven track record establishing new services, leading transitions or delivering large-scale change
• Experience managing senior hospital and clinician relationships, and performance frameworks
• Strong commercial acumen with full P&L accountability
• A sound working knowledge of the NSQHS Standards and healthcare accreditation
• Experience leading large multidisciplinary teams through change, including consultation processes
• A collaborative, values-led leader who builds trust quickly and stays calm under pressure
• Tertiary qualifications in health, business or management; postgraduate qualifications highly regarded

Why this role

• A high-profile role with genuine scope to build something lasting
• The backing of an established, well-resourced and growing organisation
• A clear pathway to shape the organisation’s broader services strategy