Client Service Specialist- Mackay

Hearing; Mackay Regional; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Superannuation

Paid parental leave

Employee benefits package

Job summary

Hearing Australia in Mackay is seeking a Client Service Specialist to support and empower clients with hearing health. The role starts with a two-week full-time training period and then part-time hours (24 per week, Mon–Thu–Fri).

You’ll greet clients, handle enquiries, book appointments, process claims and assist clinicians, with opportunities to perform minor hearing aid repairs. The role serves diverse clients including children and those from multicultural backgrounds.

Qualifications

• Proactive problem solver with ownership of work.
• Intermediate/advanced computer literacy with mobile tech exposure.
• Desire to work for an organisation contributing to the greater good.

Responsibilities

• Greet clients and manage counter and telephone inquiries.
• Handle reception, bookings, claims processing, data entry and monthly reports.
• Liaise with clients of all backgrounds including children, adults and diverse communities.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Skills

Problem solving

Computer literacy

Mobile tech knowledge

Job description

Job Title: Client Service Specialist- Mackay

Job Location: Mackay

Posting Start Date: 28/09/2026

Job Description:

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent part-time position (24 hrs per week, Mon-Thurs-Friday)
• This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm), to support the completion of mandatory training and onboarding requirements.

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• You’ll greet clients, attend to all counter and telephone enquiries
• You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll perform minor hearing aid repairs and troubleshooting
• You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something

Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special

Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Client Service Specialist, you’ll know that every day, your work is helping people who need us. Just ask Ebonie, one of our dedicated Client Service Specialists about why they choose to work with us:

I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.

You’ll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)