Client Care Coordinator

Everyday-Independence; Perth; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career coaching and development budget

Team culture

Pet-friendly hubs

Wellbeing days

Paid parental leave

Counselling through EAP

Job summary

Everyday Independence is seeking a Client Care Coordinator to enhance the participant experience across all touchpoints. You will be the first contact for inquiries from the public, participants, and health professionals, coordinating referrals, onboarding, and documentation to support seamless access to services.

Join a growing allied health organisation with a social model, a collaborative team environment, and a commitment to inclusion for all Australians.

Qualifications

• Demonstrated experience in an administration or customer service role.
• Outstanding written and verbal communications skills.
• Strong customer service skills.
• Ability to work collaboratively with a team environment.
• Passion for supporting people with complex needs in a supportive, empathetic and effective manner.
• Proficiency in Microsoft Office and participant management systems.
• Prior to commencement, you\'ll also need to obtain a Working with Children\'s Check and NDIS Workers Screening Check.

Responsibilities

• Supported NDIS participants and families with enquiries, providing information about services and supports.
• Managed participant referrals and intake processes.
• Assisted participants and families to understand funding arrangements.
• Coordinated participant onboarding, welcome emails and appointment scheduling.
• Partnered with therapists and internal teams to support a positive participant experience.
• Prepared, maintained, and updated service agreements.
• Maintained accurate participant records and documentation.
• Supported invoicing, funding administration and payment processes.

Skills

Administration experience

Customer service

Communications skills

Collaborative teamwork

Empathy for complex needs

MS Office

NDIS/WWCC knowledge

Tools

Microsoft Office

Job description

• Work within a supportive and collaborative team environment
• Make a meaningful impact through every interaction
• Join an industry leading and person-centred allied health organisation

Job title

Client Care Coordinator

Location

This role can be based out of any of our hubs

Employment Type

Full-time

About Everyday Independence

With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

About The Role

The Client Care Coordinatoris responsible fordeliveringindustry-leading participant experience across every interaction and plays a critical role in improving access to services.The Client Care Coordinator acts as the first point of contact forenquiries from the public, participants,community service providers, medical and allied health professionals.

As a Client Care Coordinator at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

• Supported NDIS participants and families with enquiries, providing information about services and supports
• Managedparticipant referrals and intake processes
• Assistedparticipants and families to understand funding arrangements
• Coordinated participant onboarding, welcomeemailsandappointment scheduling
• Partnered with therapists and internal teams to supportapositive participant experience
• Prepared,maintained, and updated service agreements
• Maintainedaccurateparticipant recordsand documentation
• Supported invoicing, fundingadministrationand payment processes

Who We Are Looking For

To be considered for this role you'll need:

• Demonstrated experiencein an administration or customer service role
• Outstandingwrittenandverbalcommunicationskills
• Strongcustomerserviceskills
• Abilitytoworkcollaborativelywithinateamenvironment
• Passion for supportingpeople withcomplexneedsinasupportive,empatheticand effective manner
• Proficiencyin Microsoft Office and participant management systems
• Prior to commencement,you'll also need to obtain a WorkingwithChildren's Check and NDIS Workers Screening Check

What We Offer

• Continuous Learning and Opportunities for Growth:Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
• Team Culture:A contemporary and positive team culture where everyone shares the same vision.
• Everyday Perks:We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
• Be Part of Something Bigger:When you work at Everyday Independence, the work you do as a Client Care Coordinator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.