Customer-Driven Sales Support Specialist

Australian Plunge Pools Pty; Gosford; On-site; AUD 52,000 - 68,000; Full time

Job summary

Australian Plunge Pools Pty is seeking an organised Sales Support Assistant to assist our salesperson and keep customer enquiries and orders running smoothly at our Somersby site on the Central Coast.

You’ll be the key contact for customers, supporting the sales process with quotes, follow-ups and admin tasks. An interest in pools and building products will help you learn quickly and contribute to a great customer experience.

Qualifications

• Clear verbal and written communication skills.
• Strong organisation and attention to detail.
• Friendly, professional approach to customer service.
• Confidence using email, Microsoft Office and learning new systems.
• Ability to manage several enquiries and tasks at once.
• Willingness to learn about our products and sales process.

Responsibilities

• Respond to customer enquiries by phone and email.
• Welcome visitors to our display area and assist with initial product enquiries.
• Assist our salesperson with preparing and sending quotes.
• Follow up enquiries and outstanding invoices.
• Keep customer records, lead information and sales documentation accurate and up to date.
• Organise appointments and coordinate customer follow-ups.
• Help customers understand pool models, available options and next steps in their purchase.
• Liaise with our team to provide customer updates.
• Provide general administrative support to the salesperson.

Skills

Communication

Organisation

Attention to detail

Customer service

Administration

Tools

Microsoft Office

Job description

Australian Plunge Pools Pty is seeking an organised Sales Support Assistant to assist our salesperson and keep customer enquiries and orders running smoothly at our Somersby site on the Central Coast.

You’ll be the key contact for customers, supporting the sales process with quotes, follow-ups and admin tasks. An interest in pools and building products will help you learn quickly and contribute to a great customer experience.