Client Care & Admin Consultant - Mental Health Practice

One Seed Sydney; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

One Seed Sydney is seeking a Customer Service & Administration Consultant to be the first point of contact for clients within a specialist mental health practice in Sydney. You will manage appointments, handle enquiries and support administrative processes for a seamless client experience.

Work closely with clinicians, maintain confidential records and assist with payments and Medicare tasks where applicable.

Qualifications

• Experience in customer service, administration, reception or client-facing roles.
• Outstanding verbal and written communication skills.
• Excellent organisational and time-management abilities.
• High attention to detail and accuracy.
• Strong interpersonal skills and emotional intelligence.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Delivering outstanding customer service via phone, email and in-person interactions
• Managing appointments, clinician diaries and client communications
• Responding to client enquiries with warmth, empathy and professionalism
• Processing payments, invoices and Medicare rebates where applicable
• Maintaining accurate and confidential client records
• Supporting clinicians with administrative and operational requirements
• Coordinating practice communications and correspondence
• Contributing to the ongoing improvement of systems and client service processes
• Maintaining a professional, welcoming and organised reception environment

Skills

Customer service

Administration

Reception

Client-facing

Communication

Organisation

Tools

Microsoft Office

Scheduling software

Job description

One Seed Sydney is seeking a Customer Service & Administration Consultant to be the first point of contact for clients within a specialist mental health practice in Sydney. You will manage appointments, handle enquiries and support administrative processes for a seamless client experience.

Work closely with clinicians, maintain confidential records and assist with payments and Medicare tasks where applicable.