Customer Service & Administration Consultant

One Seed Sydney; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

One Seed Sydney is seeking a Customer Service & Administration Consultant to be the first point of contact for clients within a specialist mental health practice in Sydney. You will manage appointments, handle enquiries and support administrative processes for a seamless client experience.

Work closely with clinicians, maintain confidential records and assist with payments and Medicare tasks where applicable.

Qualifications

• Experience in customer service, administration, reception or client-facing roles.
• Outstanding verbal and written communication skills.
• Excellent organisational and time-management abilities.
• High attention to detail and accuracy.
• Strong interpersonal skills and emotional intelligence.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Delivering outstanding customer service via phone, email and in-person interactions
• Managing appointments, clinician diaries and client communications
• Responding to client enquiries with warmth, empathy and professionalism
• Processing payments, invoices and Medicare rebates where applicable
• Maintaining accurate and confidential client records
• Supporting clinicians with administrative and operational requirements
• Coordinating practice communications and correspondence
• Contributing to the ongoing improvement of systems and client service processes
• Maintaining a professional, welcoming and organised reception environment

Skills

Customer service

Administration

Reception

Client-facing

Communication

Organisation

Tools

Microsoft Office

Scheduling software

Job description

Customer Service & Administration Consultant

As the first point of contact for the practice, you will be responsible for creating a welcoming and seamless experience for clients while ensuring the efficient day-to-day operation of the practice. You will work closely with both clients and clinicians, coordinating appointments, managing enquiries and supporting administrative processes that contribute to exceptional levels of care and service.

Key responsibilities

Delivering outstanding customer service via phone, email and in-person interactions

Managing appointments, clinician diaries and client communications

Responding to client enquiries with warmth, empathy and professionalism

Processing payments, invoices and Medicare rebates where applicable

Maintaining accurate and confidential client records

Supporting clinicians with administrative and operational requirements

Coordinating practice communications and correspondence

Contributing to the ongoing improvement of systems and client service processes

Maintaining a professional, welcoming and organised reception environment

About you

Experience in customer service, administration, reception or client-facing roles

Outstanding verbal and written communication skills

Excellent organisational and time-management abilities

High attention to detail and accuracy

Strong interpersonal skills and emotional intelligence

Ability to manage competing priorities in a fast-paced environment

Proficiency with office systems and technology

Commitment to confidentiality and professionalism

Experience within healthcare, psychology, allied health or medical settings (desirable)

Familiarity with practice management software and Medicare billing processes (desirable)

About us

Our practice is committed to providing high-quality, individualised psychological and mental health services. We pride ourselves on delivering a premium client experience, combining clinical excellence with genuine care, professionalism and compassion.

Work within a respected specialist mental health practice

Be part of a supportive, collaborative and professional team

Beautiful Northern Beaches location

Meaningful work that positively impacts people's lives

Ongoing learning and development opportunities

Competitive remuneration based on experience