Senior Practice Coordinator - Mental Health Clinic Ops

Malu Health; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Extra leave

Wellbeing leave days

Energy bill discounts

EV subscription

Staff referral bonuses

Collaborative team culture

Job summary

Malu Health in Sydney is seeking Senior Practice Coordinators to join our clinician-led, patient-focused team. This role supports clinicians by streamlining intake, bookings, and records, while leading a skilled group of practice administrators to deliver exceptional service.

Ideal candidates have 3+ years’ admin experience in medical settings, strong diary management, and familiarity with health practice management systems and Microsoft Office.

Qualifications

• 3+ years' experience as a practice administrator in medical or allied health.
• Experience as a team lead or trainer ideal.
• Strong diary management, multitasking and prioritising.
• Experience with health practice management systems and Microsoft Office.

Responsibilities

• Manage client intake and reception to support clinicians with admin workload.
• Manage client enquiries, bookings, waitlists, reminders and cancellations.
• Oversee a team of practice administrators.
• Ensure accurate client records and other documents in the practice management system.
• Coordinate referrals and communication with referrers and external stakeholders.
• Use knowledge of medical billing and payments, including Medicare and private claiming workflows.
• Own day-to-day clinic operations; ensure rooms, calendars, capacity and supplies are well managed.

Skills

Team leadership

Diary management

Multitasking

Prioritisation

Organisational skills

Tools

Health practice management system

Microsoft Office

Job description

Malu Health in Sydney is seeking Senior Practice Coordinators to join our clinician-led, patient-focused team. This role supports clinicians by streamlining intake, bookings, and records, while leading a skilled group of practice administrators to deliver exceptional service.

Ideal candidates have 3+ years’ admin experience in medical settings, strong diary management, and familiarity with health practice management systems and Microsoft Office.