Client‑Focused Admin & Intake Officer (Psychology)

PsychOrium; Fairfield; On-site; AUD 60,000 - 65,000; Full time

Job summary

PsychOrium, a forensic and clinical psychology practice in Sydney’s South West, seeks an Administration, Reception and Intake Officer to join our team. You will welcome clients, manage inquiries and coordinate referrals with professionalism and empathy.

The role covers reception, intake, accounts and general admin in a busy practice; you will balance competing priorities, maintain confidential records and support psychologists with appointments and workflow to ensure a responsive service.

Qualifications

• Strong administrative skills: Excellent attention to detail, accurate data entry and the ability to maintain organised and reliable records.
• Professional communication: Clear written communication and a confident telephone manner.
• Organisation and prioritisation: Manage competing tasks and follow matters through to completion.
• Reliability and initiative: Consistent attendance, punctuality and ability to work independently.
• Sound judgement and discretion: Handle sensitive information and maintain professional boundaries.
• Adaptability: Move between reception, intake, accounts and general administration.
• Technical proficiency: Confident in Microsoft Office, Google Workspace and digital admin systems.
• Relevant experience: Experience in healthcare administration, reception or intake preferred.
• Professional demeanour and appearance: Present oneself professionally and reflect practice standards.

Responsibilities

• Welcoming clients and managing incoming telephone calls and enquiries professionally.
• Coordinating referrals, gathering information and organising incoming requests.
• Supporting the Principal Forensic and Clinical Psychologist with referral management and day-to-day operations.
• Assisting psychologists with appointments, calendars, correspondence and follow-ups.
• Maintaining accurate client information and confidential records.
• Processing payments, balancing daily accounts and supporting financial administration.
• Completing scanning, document management and data entry tasks.
• Communicating with psychologists, clients and referring professionals to ensure follow-ups.

Skills

Strong administrative skills

Professional communication

Organisation and prioritisation

Reliability and initiative

Sound judgement and discretion

Adaptability

Technical proficiency

Relevant experience

Professional demeanour and appearance

Job description

PsychOrium, a forensic and clinical psychology practice in Sydney’s South West, seeks an Administration, Reception and Intake Officer to join our team. You will welcome clients, manage inquiries and coordinate referrals with professionalism and empathy.

The role covers reception, intake, accounts and general admin in a busy practice; you will balance competing priorities, maintain confidential records and support psychologists with appointments and workflow to ensure a responsive service.