Client Advisor: Hearing Care Champion & Growth

Amplifon; Wonthaggi; On-site; AUD 55,000 - 70,000; Full time

Job summary

Amplifon is seeking a Client Advisor to join our local retail store in Victoria. You will be the first point of contact, greeting customers, handling inquiries, and supporting audiologists to deliver exceptional care and service.

You will manage front desk tasks, answer calls, and contribute to revenue generation while maintaining Amplifon’s values and standards. This role requires teamwork, flexibility and a customer-first mindset.

Qualifications

• Customer-focused approach with strong communication and interpersonal skills.
• Ability to support audiologists in servicing clients and achieving sales targets.
• Proactive, adaptable and able to handle change with minimal supervision.
• Develop strong working relationships with other departments and teams.
• Strong organisational skills and ability to prioritise workload.

Responsibilities

• Greet and assist customers at the front desk and manage incoming calls.
• Handle sales inquiries and contribute to store performance.
• Be the first point of contact for the store and provide accurate information.
• Coordinate with sales team and audiologists to ensure seamless service.
• Participate in promotional activities and outreach programs.

Skills

Customer service

Sales skills

Communication

Organisational skills

Adaptability

Tools

Outlook

Teams

OneDrive

Appointment systems

Job description

Amplifon is seeking a Client Advisor to join our local retail store in Victoria. You will be the first point of contact, greeting customers, handling inquiries, and supporting audiologists to deliver exceptional care and service.

You will manage front desk tasks, answer calls, and contribute to revenue generation while maintaining Amplifon’s values and standards. This role requires teamwork, flexibility and a customer-first mindset.