Client Advisor Trainer

Amplifon AG; Australia; Remote; AUD 70,000 - 90,000; Full time

Job summary

Amplifon AG is seeking a Retail Trainer in Australia who will be responsible for delivering engaging training programs and coaching retail teams to ensure outstanding customer experiences. The ideal candidate should have at least 2 years of experience in retail or customer service, and a passion for coaching. Strong communication skills and proficiency in Microsoft Office are required. This is a unique opportunity to empower teams and make a significant impact in a supportive environment that values growth and development.

Qualifications

• Minimum 2 years experience in a retail sales or customer service role.
• Strong communication and presentation skills.
• Willingness to travel interstate and hold a valid driver’s license.

Responsibilities

• Deliver engaging training and coaching programs to retail team members.
• Drive best-practice customer service standards across clinics.
• Monitor and improve training effectiveness.
• Identify capability gaps and develop training plans.
• Facilitate training through various methods.
• Lead onboarding programs for new team members.
• Provide hands-on coaching in clinic environments.
• Develop and update training materials.

Skills

Customer service

Coaching and mentoring

Communication skills

Organisational skills

Microsoft Office Suite proficiency

Education

Completion of Year 12 or equivalent

Job description

Changing Lives, Transforming Careers:

At Amplifon, we’re more than a company. As the Global Leader in hearing care, we combine cutting‑edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships and create your own tailor‑made career.

Here, you’ll find all the support, tools, and opportunities you need to grow, whether it’s through our top‑class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose

Reporting to the Retail Training Manager, this is an exciting opportunity for an energetic and experienced retail professional with a passion for coaching and development. In this role, you’ll use your frontline experience to train and uplift our retail teams (Client Advisors), helping them deliver exceptional customer experiences and achieve strong sales outcomes.

Location: This role can be based anywhere in Australia.

Responsibilities

• Deliver engaging training and coaching programs to Audiology retail team members
• Drive best‑practice customer service standards across clinics
• Monitor, evaluate, and continuously improve training effectiveness
• Identify capability gaps and develop targeted training plans
• Facilitate training through a mix of methods, including e‑learning, virtual sessions, and face‑to‑face workshops
• Lead onboarding and induction programs for new team members
• Provide hands‑on, on‑the‑job coaching in clinic environments
• Develop and update training materials and modules

The Ideal Candidate

• Minimum 2 years’ experience in a retail sales or customer service role (experience in training or mentoring highly regarded)
• Completion of Year 12 or equivalent
• Passion for coaching others and delivering outstanding customer experiences
• Confident facilitator with strong communication and presentation skills
• Well‑developed organisational skills with the ability to manage competing priorities
• Proficient in Microsoft Office Suite
• Willingness to travel interstate and must hold a valid driver’s license
• Proven ability to achieve results in a customer‑facing or sales environment

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you’re ready to put in the hard work, we’ll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.