Client Advisor - Dandenong

Amplifon; Greater Dandenong; On-site; AUD 45,000 - 65,000; Full time

Job summary

Amplifon is seeking a Client Advisor for our local retail store. You will be the front-line contact, greeting customers, answering inquiries, and coordinating with audiologists to ensure exceptional patient care.

Role requires customer devotion, sales ability, and proactive teamwork to drive store performance and promotional activities while representing Amplifon values at all times.

Qualifications

• The successful applicant will demonstrate total customer devotion and be a true people champion.
• Sales skills to support audiologists and achieve sales targets.
• Pro-active mindset and flexibility to adapt to change.
• Ability to build strong cross‑department relationships.
• Self‑motivation with minimal supervision and problem solving.
• Commitment to Amplifon vision and values.
• Strong organisation to plan and prioritise workload.

Responsibilities

• Handle customers at the front desk and assist with door duties as needed.
• Handle sales inquiries and contribute to store success.
• Be first point of contact; greet customers and manage calls.
• Provide customers with information and excellent service.
• Represent Amplifon values and deliver exceptional experiences.
• Create customer satisfaction through relationship building and quality service.
• Participate in revenue generation and outreach activities.
• Canvass for business opportunities and support promotional events.
• Coordinate seamlessly with the sales team and audiologists.

Skills

Customer focus

Sales ability

Communication

Proactive mindset

Teamwork

Tools

Outlook

Teams

OneDrive

Appointment booking systems

Job description

At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

Our Mission:

We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals.

We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience.

We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the role

We are looking for a Client Advisor to join our local retail store. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.

• Handle customers at the front desk. If required open door for them.
• Handle Sales inquiries and contribute to the stores success.
• Be the first point of contact for the Store. Greet and meet all new customers. Handle incoming and outgoing calls.
• Provide customers with the required information.
• Represent Amplifon Values, Mission and Vision in front of the customers.
• Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
• Actively participate into revenue generation on the clinic.
• Canvassing for business opportunities
• Actively participate into promotional activities like outreach program
• Seamless coordination among sales team and audiologist.

What are we looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

• Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
• Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• Ability to develop strong working relationships with other departments
• Self-motivated with the ability to work with minimal supervision and take ownership to solve problems
• Have an understanding of and commitment to the Amplifon vision & values
• Strong organisational skills, and the ability to plan and prioritise your own workload

When you work at Amplifon you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi brand products and proprietary protocols. At Amplifon your success is important to us which is why we provide development opportunities and recognition programs as well. So, if you are looking for a career that will challenge you and give you plenty of opportunities to work on exciting projects then.