Retail Lead – Hearing Health & Customer Growth

Amplifon Springboard; Taree; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Comprehensive training

Bonus scheme on top of base pay

Free Hearing Aids for you

50% discount for immediate family

30% for other family and friends

Discounted travel with Accor and Oaks

Perkbox discounts

Employee Assistance Program (EAP)

Job summary

Amplifon Springboard is seeking expressions of interest from passionate, customer-focused individuals to join Australia's leading retail hearing health provider. You will help customers through free hearing checks, build relationships, and support store targets in a busy shopping-centre environment.

The role combines sales, customer service and administrative duties, with comprehensive training and opportunities for career progression.

Qualifications

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude.
• A great communicator (both written and verbal) to support our team and customers.
• An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks.
• Keen to learn and develop into a future leader.
• Availability to work retail hours, including weekends and late-night trade.

Responsibilities

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend the next steps to customers.
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing.
• Ensuring accurate compliance and high attention to detail with industry reporting requirements.
• Contributing to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

Skills

Customer service

Sales

Administration

Job description

Amplifon Springboard is seeking expressions of interest from passionate, customer-focused individuals to join Australia's leading retail hearing health provider. You will help customers through free hearing checks, build relationships, and support store targets in a busy shopping-centre environment.

The role combines sales, customer service and administrative duties, with comprehensive training and opportunities for career progression.