Client Advisor - Pakenham

Amplifon; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Amplifon Australia is seeking a Client Advisor to join our Melbourne retail store. You will be the first point of contact for customers, greeting visitors, handling inquiries, and supporting audiologists to deliver exceptional care.

You will use basic Outlook/Teams/OneDrive for scheduling and client management, contribute to sales targets, and participate in outreach and promotional activities. A proactive, customer-focused attitude and strong organizational skills are essential.

Qualifications

• Excellent customer-focused service and communication skills.
• Ability to support sales targets and revenue generation.
• Proactive mindset and flexibility to adapt to change.
• Strong organizational skills and ability to plan workload.

Responsibilities

• Handle customers at the front desk and greet new customers.
• Respond to sales inquiries and contribute to store success.
• Be the first point of contact for the store, handling calls and inquiries.
• Provide customers with required information and guidance.
• Represent Amplifon values, mission and vision in customer interactions.
• Maintain customer relationships to drive satisfaction and loyalty.
• Assist in revenue generation in the clinic and participate in promotions.
• Coordinate with sales team and audiologists for seamless service.
• Support outreach programs and promotional activities.

Skills

Customer service

Sales

Communication

Problem solving

Tools

Outlook

Teams

OneDrive

Job description

At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

Our Mission:

We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals.

We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience.

We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the role

We are looking for a Client Advisor to join our local retail store. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.

• Handle customers at the front desk. If required open door for them.
• Handle Sales inquiries and contribute to the stores success.
• Be the first point of contact for the Store. Greet and meet all new customers. Handle incoming and outgoing calls.
• Provide customers with the required information.
• Represent Amplifon Values, Mission and Vision in front of the customers.
• Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
• Actively participate into revenue generation on the clinic.
• Canvassing for business opportunities
• Actively participate into promotional activities like outreach program
• Seamless coordination among sales team and audiologist.

What are we looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

• Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
• Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• Ability to develop strong working relationships with other departments
• Self-motivated with the ability to work with minimal supervision and take ownership to solve problems
• Have an understanding of and commitment to the Amplifon vision & values
• Strong organisational skills, and the ability to plan and prioritise your own workload

When you work at Amplifon you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi brand products and proprietary protocols. At Amplifon your success is important to us which is why we provide development opportunities and recognition programs as well.