Client Advisor — Customer Care & Sales Champion

Amplifon; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Amplifon Australia is seeking a Client Advisor to join our Melbourne retail store. You will be the first point of contact for customers, greeting visitors, handling inquiries, and supporting audiologists to deliver exceptional care.

You will use basic Outlook/Teams/OneDrive for scheduling and client management, contribute to sales targets, and participate in outreach and promotional activities. A proactive, customer-focused attitude and strong organizational skills are essential.

Qualifications

• Excellent customer-focused service and communication skills.
• Ability to support sales targets and revenue generation.
• Proactive mindset and flexibility to adapt to change.
• Strong organizational skills and ability to plan workload.

Responsibilities

• Handle customers at the front desk and greet new customers.
• Respond to sales inquiries and contribute to store success.
• Be the first point of contact for the store, handling calls and inquiries.
• Provide customers with required information and guidance.
• Represent Amplifon values, mission and vision in customer interactions.
• Maintain customer relationships to drive satisfaction and loyalty.
• Assist in revenue generation in the clinic and participate in promotions.
• Coordinate with sales team and audiologists for seamless service.
• Support outreach programs and promotional activities.

Skills

Customer service

Sales

Communication

Problem solving

Tools

Outlook

Teams

OneDrive

Job description

Amplifon Australia is seeking a Client Advisor to join our Melbourne retail store. You will be the first point of contact for customers, greeting visitors, handling inquiries, and supporting audiologists to deliver exceptional care.

You will use basic Outlook/Teams/OneDrive for scheduling and client management, contribute to sales targets, and participate in outreach and promotional activities. A proactive, customer-focused attitude and strong organizational skills are essential.