Inbound Call & Client Care Specialist

Amplifon AG; Melbourne; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

Amplifon AG in Australia is seeking a proactive Client Care / Account Coordinator to manage third-party client relationships and ensure seamless appointment bookings.

You will bolster client satisfaction by delivering excellent service, coordinating with internal teams, and maintaining accurate records. This role requires strong Excel skills, solid planning, and a responsive, SLA-driven mindset to support growth and collaborative care.

Qualifications

• Experience managing third-party relationships.
• Proficient in Excel.
• Strong planning and organisation.
• Results driven with focus on generating leads.
• Confidential handling of information.
• Proactive, flexible and agile working style.
• Ability to build rapport with stakeholders.
• Experience supporting Client Advisors to meet SLA targets.

Responsabilités

• Manage third-party client relationships and coordinate appointments.
• Create and update client files, respond to stakeholder queries.
• Schedule and reschedule appointments per referrals and priorities.
• Update records and upload reports for Finance as required.
• Support Client Care with inbound/outbound activities and SLA adherence.

Connaissances

Relationship management

Excel

Planning & organisation

Lead generation

Confidentiality

Tech-savvy

Proactive

Stakeholder management

Presentation skills

Meet SLA targets

Outils

Excel

Description du poste

Amplifon AG in Australia is seeking a proactive Client Care / Account Coordinator to manage third-party client relationships and ensure seamless appointment bookings.

You will bolster client satisfaction by delivering excellent service, coordinating with internal teams, and maintaining accurate records. This role requires strong Excel skills, solid planning, and a responsive, SLA-driven mindset to support growth and collaborative care.