Client Advisor - Cro

Elmo; Melbourne; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prestigious Australian brand

Ongoing luxury service training

Supportive team culture

Career pathways in luxury retail

Descripción de la vacante

Paspaley in Melbourne invites a client-focused luxury retail professional to join our boutique team. You will welcome clients, guide conversations, and present pieces with warmth and grace, ensuring every appointment ends with a lasting, memorable impression.

The successful candidate brings experience in luxury jewelry or premium retail, a composed presence, impeccable presentation, and a genuine enthusiasm for fine jewellery. Flexibility across trading hours is essential.

Formación

• Experience in luxury jewelry or premium retail, hospitality, or high touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsabilidades

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow up.
• Keep the boutique ready with accurate CRM, well prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.

Conocimientos

Luxury jewelry experience

Premium retail experience

Hospitality experience

High-touch client service

Descripción del empleo

Introduction

Rooted in heritage and exceptional craft, Paspaley creates pieces of enduring beauty and experiences shaped with the same care. We believe true luxury begins with genuine connection, welcoming clients into spaces that feel calm, thoughtful, and beautifully considered. Within our boutiques, teams embody this with warmth, sincerity, and expert guidance, creating moments of quiet significance and lasting resonance.

Description

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow up.
• Keep the boutique ready with accurate CRM, well prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury jewelry or premium retail, hospitality, or high touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

Skills And Experiences

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.