Client Advisor - CRO

Paspaley Pearls; Melbourne; On-site; AUD 33,000 - 47,000; Full time

Benefits offered by this job

Training in luxury service

Inclusive team culture

Career pathways

Job summary

Paspaley Pearls in Melbourne invites an outgoing luxury retail professional to join our boutique team. You will welcome clients, present fine jewellery, and guide appointments with warmth and discretion.

The role emphasizes craftsmanship storytelling, impeccable presentation, and building lasting relationships through thoughtful follow-up. You will work with a supportive team and access ongoing training in luxury service, with clear pathways within a prestigious Australian brand.

Qualifications

• Experience in luxury jewelry or premium retail.
• Composed presence with impeccable presentation and communication.
• Curiosity about craftsmanship and fine jewellery.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well-prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow-up.

Skills

Luxury retail experience

Client service

Premium hospitality

Tools

CRM software

Job description

Rooted in heritage and exceptional craft, Paspaley creates pieces of enduring beauty and experiences shaped with the same care. We believe true luxury begins with genuine connection, welcoming clients into spaces that feel calm, thoughtful, and beautifully considered. Within our boutiques, teams embody this with warmth, sincerity, and expert guidance, creating moments of quiet significance and lasting resonance.

Key Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well‑prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow‑up.
• Keep the boutique ready with accurate CRM, well‑prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.
• Arrange simple service needs (orders, repairs, collections) with clear, proactive updates.

About You

• Experience in luxury jewelry or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.