Assistant Boutique Manager, Paddington

Sarah Gardner Jewellery; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Sarah Gardner Fine Jewellery is a boutique luxury jeweller on Oxford Street expanding to a global client base, seeking an experienced Assistant Boutique Manager for our Paddington flagship. You will lead on the shop floor, mentor the team, drive personalised client experiences, and partner with the Multi-Site Manager to deliver commercial results while upholding exceptional service and craftsmanship.

This role suits someone with luxury retail leadership, a passion for jewellery, and a hands-on,

Qualifications

• Experience in premium or luxury retail, jewellery experience highly regarded.
• Leadership or supervisory experience is essential.
• Strong ability to build lasting client relationships.
• Excellent communication and organisational skills.
• Willingness to coach and develop the team.

Responsibilities

• Lead by example on the boutique floor, delivering warm, personalised client experiences.
• Support the day-to-day operations and performance of the Paddington boutique.
• Build and nurture long-term relationships with new, existing and VIP clients.
• Coach, motivate and support the boutique team to consistently deliver at a high standard.
• Assist with daily team direction, priorities, and performance.
• Develop a strong understanding of our collections, craftsmanship and Custom offering.
• Support clients throughout their jewellery journey, including Custom and special pieces.
• Maintain exceptional visual merchandising and boutique presentation standards.
• Assist with clienteling, appointments, follow-ups, and boutique events.
• Support stock management and other operational requirements.

Skills

Leadership

Client relationship building

Sales drive

Communication

Team coaching

Job description

Sarah Gardner Fine Jewellery has flourished as a boutique on Oxford Street to having a global client base, and we're on the lookout for new talent to join our team.

Sarah Gardner Fine Jewellery has a strong commitment to the people behind the company and our culture is something we pride ourselves on. We're an equal opportunity employer, considering all applicants on the basis of their qualifications and skillset.

(Please note only suitable applicants that have unlimited working rights in Australia will be contacted).

Sarah Gardner Fine Jewellery is seeking an experienced and passionate Assistant Boutique Manager to join our Paddington boutique.

This is an exciting opportunity for someone who thrives in a luxury retail environment, genuinely loves building client relationships, and is ready to take the next step in their leadership career.

Working closely with the Multi-Site Manager and Founder, you will play an integral role in the day-to-day running of our Paddington boutique, supporting the team to deliver an exceptional and highly personalised client experience while driving strong commercial results.

The Role

• Lead by example on the boutique floor, delivering warm, considered and highly personalised client experiences
• Support the day-to-day operations and performance of the Paddington boutique
• Build and nurture long-term relationships with new, existing and VIP clients
• Coach, motivate and support the boutique team to consistently deliver at a high standard
• Assist with daily team direction, priorities, and performance
• Develop a strong understanding of our collections, craftsmanship and Custom offering
• Support clients throughout their jewellery journey, including Custom and special pieces
• Maintain exceptional visual merchandising and boutique presentation standards
• Assist with clienteling, appointments, follow-ups, and boutique events
• Support stock management and other operational requirements

About You

We are looking for someone who is naturally engaging, drives results, wants to grow within business, and takes genuine pride in creating memorable experiences.

You will ideally have:

• Previous experience in premium or luxury retail, with jewellery experience highly regarded
• Leadership, supervisory or senior sales experience is a must
• A strong sales background and proven ability to build lasting client relationships
• Confidence coaching and motivating others
• Exceptional communication and interpersonal skills
• Strong attention to detail and organisational skills
• A proactive, hands-on approach and willingness to take ownership
• An appreciation for fine jewellery, craftsmanship and design
• The ability to balance exceptional service with commercial performance

Most importantly, you will be someone who brings energy, initiative, and genuine care to both the client and team experience.

About Sarah Gardner Fine Jewellery

Sarah Gardner Fine Jewellery is an Australian fine jewellery house known for distinctive, handcrafted pieces that celebrate individuality, precious materials, and exceptional craftsmanship.

With our workshop and boutique closely connected, our clients are offered a unique insight into the world of fine jewellery and the craftsmanship behind each piece. From signature collections to bespoke and sentimental pieces, we pride ourselves on creating an intimate and highly considered experience from beginning to end.

Why Join Us?

This is an opportunity to become an important part of a growing Australian fine jewellery brand, work closely with an experienced and passionate team, and develop your leadership skills within a creative and highly personalised luxury environment.

If you are passionate about people, beautiful jewellery and creating exceptional client experiences, we would love to hear from you.