Luxury Jewelry Client Concierge

Elmo; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Prestigious Australian brand

Ongoing luxury service training

Supportive team culture

Career pathways in luxury retail

Job summary

Paspaley in Melbourne invites a client-focused luxury retail professional to join our boutique team. You will welcome clients, guide conversations, and present pieces with warmth and grace, ensuring every appointment ends with a lasting, memorable impression.

The successful candidate brings experience in luxury jewelry or premium retail, a composed presence, impeccable presentation, and a genuine enthusiasm for fine jewellery. Flexibility across trading hours is essential.

Qualifications

• Experience in luxury jewelry or premium retail, hospitality, or high touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create warm, calm moments that feel personal and considered.
• Share the craftsmanship and story behind each piece with authenticity and grace.
• Host well prepared appointments from welcome to thoughtful farewell.
• Build lasting relationships through thoughtful outreach and timely follow up.
• Keep the boutique ready with accurate CRM, well prepared appointments, and immaculate presentation.
• Support precise product handling and elegant client presentations during discovery.

Skills

Luxury jewelry experience

Premium retail experience

Hospitality experience

High-touch client service

Job description

Paspaley in Melbourne invites a client-focused luxury retail professional to join our boutique team. You will welcome clients, guide conversations, and present pieces with warmth and grace, ensuring every appointment ends with a lasting, memorable impression.

The successful candidate brings experience in luxury jewelry or premium retail, a composed presence, impeccable presentation, and a genuine enthusiasm for fine jewellery. Flexibility across trading hours is essential.